Veterinary Client Care Representative

Veritas Veterinary Partners; Colorado; Hybrid; USD 24,796 - 31,684; Part time

Benefits offered by this job

Mental health support with Talkspace

Continuing education support

Paid time off

401(k) retirement plan options

Job summary

Veritas Veterinary Partners is looking for a Client Care Representative in Wheat Ridge, Colorado. You will be the first point of contact for pet owners, assisting with consultations and providing empathetic support during stressful moments.

The role requires strong communication and organizational skills, with the expectation of maintaining accurate records while navigating a busy environment. A passion for helping both pets and their families is essential. Competitive salary and benefits, including mental health support, are part of the offer.

Qualifications

• Strong verbal and written communication skills.
• Ability to remain calm and solution-focused during stressful situations.
• Confident navigating multiple computer systems.

Responsibilities

• Serve as the first point of contact for pet owners.
• Schedule consultations and coordinate admissions.
• Maintain accurate client and patient records.

Skills

Empathy

Active listening

Communication skills

Organizational skills

Customer service experience

Education

Previous experience in veterinary medicine, healthcare, customer service

Job description

Veritas Veterinary Partners offer exciting career opportunities in state‑of‑the‑art facilities across the U.S. Our hospitals are open 24/7/365 and staffed by board‑certified specialists, creating a collaborative environment where you can work alongside like‑minded, caring professionals. If you’re passionate about veterinary medicine, this is your chance to thrive in a dynamic, high‑quality setting.

When a pet owner contacts Wheat Ridge Animal Hospital, they often face one of the most stressful moments in their pet’s life. As a Client Care Representative you are the first connection to care—the reassuring voice that helps families feel supported, informed, and confident they’ve come to the right place. This is more than a traditional reception or call‑center position; you serve as an advocate for pets and their families, helping clients navigate specialty and emergency services with compassion, efficiency, and professionalism. Every interaction is an opportunity to demonstrate our Care First philosophy and ensure pets receive the exceptional care they need.

How you’ll make a difference

• Serve as the first point of contact for pet owners, creating a welcoming and supportive experience from the very first conversation
• Guide clients to the appropriate specialty or emergency services based on their pet’s needs
• Schedule consultations, coordinate admissions and discharges, and ensure a smooth client experience throughout their visit
• Help families understand available services and care options while reducing barriers to access
• Maintain accurate client and patient records, process payments, and support hospital operations through timely documentation
• Collaborate closely with clinical and administrative teams to deliver a seamless, high‑quality experience for every client and contribute to a culture where exceptional service, teamwork, and compassion are the standard

What you will bring

• A genuine passion for helping people and the pets they love
• The ability to remain calm, empathetic, and solution‑focused during emotional or high‑stress situations
• Strong active listening skills and the ability to identify client needs while providing clear guidance and support
• Excellent verbal and written communication skills with a professional and compassionate approach
• Strong organizational skills and attention to detail in a fast‑paced environment
• Confidence navigating multiple computer systems and learning new technology quickly
• Previous experience in veterinary medicine, healthcare, customer service, or a related client‑facing role is preferred

Schedules

• Option 1
  • Sunday 8:00 am – 6:00 pm, Monday 7:00 am – 5:00 pm, Tuesday 9:00 am – 7:00 pm, Friday 7:00 am – 5:00 pm
• Option 2
  • Monday 12:00 pm – 10:00 pm, Thursday through Saturday 2:00 pm – 12:00 am
• Option 3
  • Sunday 7:00 am – 5:00 pm, Monday 9:00 am – 7:00 pm, Tuesday 10:00 am – 8:00 pm, Wednesday 10:00 am – 8:00 pm

Salary

• $18.00 – $23.00 /hour, based on experience
• $2.00 /hr weekend differential

Benefits

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401(k) retirement plan options with company match
• Medical, vision, and dental insurance options – some plans may be paid up to 100 %
• Basic life insurance provided and other voluntary insurance options available for full‑time team members
• 6 weeks paid parental leave for full‑time team members
• Paid time off and time to enjoy it

Location

10140 W 44th Ave, Wheat Ridge, CO 80033

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.