Veterinary Care Coordinator - Emergency

family health association of iran (fhai); Washington (District of Columbia); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

PTO and CE allowance

Life insurance

401k with match

Metro discounts

Pet care discounts

Access to advanced tools (MRI, CT, ICU

Dialysis

Job summary

Friendship Hospital for Animals in Washington D.C. seeks an Emergency/Critical Care (ECC) Coordinator. The role focuses on patient flow, case coordination, and clear communication with medical teams and clients.

You will support intake, discharge, and transfers, thriving in a fast-paced ER environment. The ideal candidate has veterinary emergency exposure and strong organizational and communication skills, with a proactive problem-solving mindset.

Qualifications

• Experience in a veterinary emergency setting is required.
• Excellent communication and organizational skills are essential.
• Ability to collaborate with a multidisciplinary medical team.

Responsibilities

• Assist with intake and discharge.
• Facilitate scheduling of follow-up services and transfers.
• Maintain empathetic and professional communication with clients and medical teams.

Skills

Attention to detail

Communication skills

Organizational skills

Job description

Friendship Hospital for Animals, a leading AAHA- accredited hospital located in Washington D.C. is seeking composed and compassionate Emergency/Critical Care (ECC) Coordinators to join our dynamic team. If you are detail oriented and love the adrenaline rush of the ER – we’d love to meet you!

About the role:

The ECC coordinator plays a critical role in supporting seamless patient flow, case coordination, and communication with our medical teams. This person is extremely organized, thrives in a fast pace environment, and goes above and beyond to make sure the needs of both the client and the medical teams are met. Among other duties, this person will assist with intake and discharge, facilitate with scheduling of follow up services and transfers, as well as uphold empathetic and professional communication in a dynamic environment. Our ideal candidate is a proactive problem solver and has worked in a veterinary emergency setting in a client facing role previously.

Schedule:

This is a full time role with four 10 hour shifts per week. Some weekends and holidays are required.

What's in it for you?

• Competitive compensation
• Medical, Dental, Vision, HSA/FSA
• Generous PTO and CE allowance
• Life insurance
• 401k with match
• Metro discounts with easy access to public transportation
• Pet care discounts
• Access to advanced tools (MRI, CT, ventilator, ICU, dialysis)
• A welcoming, inclusive culture that values learning, kindness, and teamwork

Qualifications

• Previous experience in a veterinary emergency setting is required
• Strong attention to detail, excellent communication and organizational skills
• Must be able to collaborate effectively as part of a multidisciplinary medical team.

We're exclusively seeking veterinary professionals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another, grow, and do their best work – while having fun along the way.

Friendship Hospital for Animals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

US Pay Range $18 — $25 USD