Veterinary Care Concierge: Client & Pet Support

Northwest Veterinary Group; Stanwood (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member discounts

Emotional wellbeing support

Job summary

Northwest Veterinary Clinic of Stanwood in Washington is seeking a Veterinary Receptionist (Care Coordinator) to join our AAHA-accredited hospital. You will deliver friendly front-desk service, greet clients, schedule appointments, and support the veterinary team with administrative tasks.

This role emphasizes compassionate customer service, data entry in practice management software, and accurate handling of payments and records.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Basic computer skills are required.
• Multi‑line phone system experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Skills

Customer service

Multi-line phone system

Basic computer skills

Education

High school diploma or GED

Tools

ImproMed

Job description

Northwest Veterinary Clinic of Stanwood in Washington is seeking a Veterinary Receptionist (Care Coordinator) to join our AAHA-accredited hospital. You will deliver friendly front-desk service, greet clients, schedule appointments, and support the veterinary team with administrative tasks.

This role emphasizes compassionate customer service, data entry in practice management software, and accurate handling of payments and records.