Veterinary Assistant/Receptionist

The Paw Patch Place; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

National Veterinary Associates in Indianapolis, IN is seeking a versatile Veterinary Receptionist and Vet Assistant to join our animal care team. The role balances front-desk responsibilities with clinical support, ensuring warm client interactions and smooth clinic operations.

You will schedule appointments, manage records in veterinary software, assist veterinarians during examinations, handle payments, and contribute to compassionate care.

Qualifications

• Experience in a veterinary clinic or animal care setting preferred.
• Familiarity with veterinary terminology is essential.
• Strong customer service and communication skills.

Responsibilities

• Greet clients and their pets; manage front desk duties.
• Schedule appointments and maintain patient records in veterinary software.
• Process payments and insurance claims accurately.
• Assist veterinarians during examinations and procedures.
• Support data entry and general administrative tasks.

Skills

Customer service

Scheduling appointments

Medical terminology

Veterinary software

Tools

Vet software systems

Billing & insurance processing

Job description

Job Summary: We are seeking a versatile Veterinary Receptionist and Vet Assistant to join our animal care team. This role involves splitting time between front-desk duties and clinical support, providing excellent customer service while assisting veterinarians with medical procedures. The ideal candidate will manage appointment scheduling, answer client inquiries, and ensure smooth clinic operations, as well as support veterinary staff during examinations, treatments, and animal care activities. This position offers an opportunity to work in a compassionate environment dedicated to animal health and well-being.

• Greet clients and their pets warmly, establishing a welcoming environment for all visitors
• Schedule appointments, manage patient records, and coordinate follow-up visits using veterinary software
• Handle medical collections accurately, including processing payments and insurance claims
• Answer phone calls, respond to client inquiries, and provide information about pet care services
• Assist with getting medications ready during examinations or procedures.
• Perform general clerical duties such as data entry.
• Prior experience in a veterinary clinic or animal care setting is highly preferred; familiarity with veterinary terminology is essential
• Knowledge of medical collection processes and veterinary administrative support functions
• Proficiency in veterinary software systems for scheduling and record keeping
• Strong customer service skills with excellent communication abilities for client interaction and educationThis position offers an engaging environment where compassionate animal care meets professional growth. The successful candidate will be an integral part of a dedicated team committed to providing outstanding veterinary services.
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Indianapolis, IN 46220 (Required)

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.