Veterinary Assistant Department Liaison

Pet Services of Washington, P.S.; Norwalk (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company**

Paid vacation, sick time, and holiday

Paid parental leave

Tuition assistance

Job summary

VCA Veterinary Referral & Emergency Center in Norwalk, CT is seeking a compassionate ER Liaison — a veterinary technician or assistant who thrives on connection as well as clinical care.

You’ll bridge communication between the emergency team, clients, and referring veterinarians, set expectations, and keep clients informed throughout the stay. We offer a supportive, 24/7 environment with strong advancement opportunities.

Qualifications

• Minimum of 1 year of experience in a veterinary practice.
• Solid medical knowledge and comfort discussing clinical situations with clients.
• Excellent verbal communication skills for translating medical and financial information to anxious clients.
• Strong phone and computer skills, including experience with medical records and practice management software.
• Ability to stay organized in a fast-paced, high-emotion environment.
• Genuine compassion for patients and pet owners.
• Availability to work weekends and the posted schedule.
• Veterinary Technician or Veterinary Assistant background; CVT/LVT/RVT welcome to apply.

Responsibilities

• Bridge communication between the emergency doctor, the client, and the patient’s primary care veterinarian.
• Set clear expectations for stay from presentation through discharge.
• Keep clients informed at every step, coordinating with front desk, technicians, doctors, and specialists.
• Field and route incoming calls, serving as a steady point of contact for clients and referring vets.
• Deliver progress updates, assist with prescriptions, and support clients with hospitalized pets.
• Maintain accurate medical records and correspondence logs.
• Guide families through euthanasia and after-life care with care and clarity.

Skills

Compassionate communication

Verbal communication

Organization

Client-focused

Education

Veterinary Technician/Assistant background

Tools

Practice management software

Job description

Ready to Be That Person for Someone's Hardest Day ?

If you're a compassionate communicator who wants to grow your skills in a fast-paced, collaborative environment - one where you'll make a real difference for clients navigating the unknown - we'd love to meet you.

VCA Veterinary Referral & Emergency Center is seeking a compassionate, communicative Veterinary Technician or Assistant to join our Emergency Department as an ER Liaison - a role built for someone who thrives on connection as much as clinical care.

Schedule: Full time: 4 x 10-hour shifts, Wednesday-Saturday

Pay: $22 - $25 / hr based on skill set, and experience

Since 1997, we've served Fairfield County and the surrounding communities with state-of-the-art specialty and emergency veterinary care, working hand-in-hand with primary care veterinarians to give every patient the best possible outcome. Open 24/7, 365 days a year, we're here for pets and their people at the moments that matter most - and the Liaison role is at the heart of how we make those moments feel supported instead of overwhelming.

What Is a Liaison?

Think of the Liaison as the thread that ties everything together - the person who makes sure no one, not the client, not the primary vet, not the emergency team, is ever left wondering what's happening or what comes next.

In this role, you'll:

• Bridge communication between the emergency doctor, the client, and the patient's primary care veterinarian
• Set clear expectations for what a patient's stay will look like, from presentation through discharge
• Keep clients informed at every step, while staying connected with front desk, technicians, doctors, and specialists
• Field and route incoming calls, serving as a steady point of contact for both pet owners and referring vets
• Deliver progress updates, help fill prescriptions, and support clients visiting their hospitalized pets
• Maintain accurate medical records, reports, and correspondence logs
• Walk families through some of their hardest moments - guiding them through the euthanasia process and finalizing after-life care with care and clarity

Qualifications

• Minimum of 1 year of experience working in a veterinary practice
• Solid medical knowledge and comfort discussing clinical situations directly with clients (confirming CPR/DNR status, walking through treatment options, etc.)
• Excellent verbal communication skills - you can translate medical and financial information clearly for anxious or overwhelmed clients
• Strong phone and computer skills, including comfort with medical records and practice management software
• Ability to stay organized and composed in a fast-paced, high-emotion environment
• Genuine compassion for both patients and the people who love them
• Availability to work the posted schedule, including weekends
• Veterinary Technician or Veterinary Assistant background preferred; credentialed technicians (CVT/LVT/RVT) welcome to apply

Why VCA

We're passionate about supporting veterinary technicians and assistants - and just as invested in your career as we are in our patients. VCA is a community of dedicated professionals who'll encourage you to explore everything this profession has to offer. We're committed to equity, inclusion, and diversity, and to building a place where talented people want to come, stay, and do their best work. Here's some of what that looks like in practice:

Career Support

• Access to the people and resources of a large veterinary community
• Advancement and leadership opportunities
• Internal CE and development opportunities
• Free NAVTA membership, plus access to VetFolio, the Plumb's app, and more
• Tuition assistance, including Veterinary Technology Associate's and Bachelor's completion programs

Health & Well-Being

• Medical, dental, and vision insurance, with additional coverage options available
• Free mental health care through Lyra Health (up to 12 sessions/year)
• Free counseling through the Cigna Life Assistance Program
• Access to the Headspace app
• Fully employer-paid life, long-term, and short-term disability insurance
• Paid vacation, sick time, and holiday pay
• Paid parental leave
• Fertility coverage and gender-affirmation services
• A growing network of onsite social workers

Other Perks

• Generous discounts for your own pets, plus savings on cellular service, apparel, computer equipment, and more
• 401(k) retirement plan with company match
• Referral bonus opportunities
• Practice management software with digital tools built for streamlined workflows and client communication
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Visit us : VCA Veterinary Referral and Emergency Center

We look forward to hearing from you.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of