Veterinary Assistant / Client Service Representative

Cherokee Trail Veterinary Hospital, PA; Golden (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid continuing education

Pet care discounts

401(k) with company match

PTO and parental leave

Job summary

Mesa Veterinary Hospital in Golden, Colorado is searching for a Veterinary Assistant / Client Service Representative. This hybrid role requires both client-facing and patient-support responsibilities, making it essential for applicants to excel in both areas.

Responsibilities include greeting clients, managing appointments, assisting in veterinary procedures, and maintaining accurate medical records. The position offers competitive compensation based on experience and a comprehensive benefits

Qualifications

• Comfort working around dogs, cats, and other animals.
• Computer proficiency for managing records and appointments.

Responsibilities

• Greeting clients with warmth and professionalism.
• Assisting doctors during exams and procedures.
• Communicating care plans and payment processing.

Skills

Client service

Animal handling

Computer skills

Tools

Medical records software

Job description

Overview

Veterinary Assistant / Client Service Representative | Golden, Colorado

Every pet that stays with us deserves to feel safe, loved, and well cared for. That's where you come in.

Some people are great with pets. Some people are great with their humans. This job is for the person who's both. At Mesa Veterinary Hospital, our Veterinary Assistant / Client Service Representative is one hybrid role that works both sides of the hospital: the front desk, where a worried phone call becomes a booked appointment, and the treatment area, where a nervous cat needs steady hands for her blood draw. You're the one person who sees a pet's entire visit through, from check-in to check-out.

About the Practice

Mesa Veterinary Hospital has been part of Golden's Applewood neighborhood since 1974, and we've held AAHA accreditation since 1986, a standard only about 12% of practices in the U.S. and Canada reach. Our nine doctors provide wellness care, surgery, dentistry, urgent care support, and advanced diagnostics for dogs, cats, and exotics, so a bearded dragon in exam two is just another Tuesday. We're proud of our medicine, but we're even prouder of how this team communicates, collaborates, and shows up for each other, and we're minutes from the foothills with everything Golden, Lakewood, and Denver have to offer. If you want a hospital where your work touches every part of a pet's visit, this is it.

What You'll Help Make Possible

This position supports both client-facing and patient-care responsibilities. Your shift may include a mix of:

Front Desk / Client Support

• Greeting clients and patients with warmth and professionalism
• Answering phones, scheduling appointments, and managing daily flow
• Communicating clearly with pet owners about next steps, estimates, and care plans
• Processing payments and helping clients navigate services and recommendations
• Keeping records accurate and organized in the medical software system

Veterinary Assistant Support

• Assisting doctors and technicians in exam rooms and treatment areas
• Safely restraining patients during exams and procedures
• Supporting lab testing (blood, fecal, urine, etc.)
• Administering medications as directed
• Prepping patients for procedures and helping with surgery workflow as needed
• Monitoring patients and reporting changes to the medical team
• Cleaning and sanitizing exam rooms, kennels, and equipment to keep our hospital safe and efficient

What We're Looking For

Required

• Comfort working around dogs, cats, and the occasional bird or bearded dragon
• Comfortable using computers, phone systems, and medical records software

Preferred

• Prior veterinary, animal care, or client service experience is a plus, but not required. We're happy to train the right person on both sides of the hospital
• Interest in growing your skills on both the client side and the patient side

Schedule

• Full-time, rotating shifts
• 8-hour shifts
• Rotating weekends as part of the team schedule
• No holiday coverage required

Compensation

Compensation for this role ranges from $16.00 to $20.00/hour, based on experience and role alignment.

Perks + Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —caring for animals while advancing your career.