Veterinary Assistant

Banfield Pet Hospital; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at an established veterinary hospital where you will be integral in providing exceptional care for pets. As a Veterinary Assistant, you will support veterinarians and technicians, ensuring a safe environment while educating clients on pet health. This role is perfect for those who are passionate about animal welfare and enjoy working in a dynamic environment. With opportunities for mentorship and professional growth, you will thrive in a supportive atmosphere that values teamwork and quality service. If you're ready to make a difference in the lives of pets and their owners, this is the job for you.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to work under stress and manage multiple tasks effectively.

Responsibilities

• Support veterinarians in providing quality care for pets.
• Educate clients on pet health and wellness plans.
• Maintain a clean and safe hospital environment.

Skills

Leadership

Customer Focus

Communication Skills

Problem Solving Skills

Organizational Ability

Computer Skills

Mathematical Ability

Client Service Skills

Job description

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
3. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
4. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
5. Obtain relevant information and history from clients and maintain proper and complete medical charts.
6. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
7. Assist with surgery as applicable.
8. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
9. Mentor other paraprofessionals in the hospital.
10. Other job duties as assigned.

HIRING QUALIFICATIONS COMPETENCIES

1. Leadership
2. Action Oriented
3. Customer Focus
4. Listening
5. Peer Relationships
6. Personal Learning Functional
7. Ensure medical quality
8. Effective communication
9. Drive for results
10. Functional Skills
11. Priority Setting
12. Ability to multi-task
13. Communication skills
14. Organizational ability
15. Problem solving skills
16. Client service skills
17. Intellectual ability
18. Mathematical ability
19. Computer skills

ATTITUDES (WILL DO)

1. Initiative
2. Integrity
3. Cooperativeness
4. Flexibility
5. Independence
6. Tolerance for Stress / Resiliency

SPECIAL WORKING CONDITIONS

1. Ability to work at a computer for long periods of time.
2. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
3. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
4. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
5. The noise level in the work environment is moderately high.
6. Requires sufficient ambulatory skills in order to perform duties while at hospital.
7. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
8. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
9. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.