Veterinary Assistant

Petco; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in pet health and wellness is seeking a dedicated Veterinary Assistant. In this role, you will provide exceptional medical care to patients and outstanding customer service to pet owners. Your responsibilities will include assisting veterinarians during appointments, maintaining accurate medical records, and ensuring a clean and welcoming environment. This is an excellent opportunity for those passionate about animal care and looking to grow in a supportive team atmosphere. Join a company committed to improving the lives of pets and their owners, and make a real difference in the community.

Qualifications

• 1+ year experience in veterinary practice or related animal care.
• Excellent written and verbal communication skills.

Responsibilities

• Greet clients, obtain patient histories, and record vital signs.
• Assist with surgeries, dentistry, and emergency appointments.
• Maintain a clean hospital environment and assist in training new staff.

Skills

Veterinary Care

Client Communication

Patient Restraint

Laboratory Sample Processing

Team Collaboration

Education

Experience in Veterinary Practice

Compassionate Communication Skills

Tools

Electronic Medical Records (EMR)

Veterinary Equipment

Job description

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Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are
  
  

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people, and our planet is good for Petco.

Position Purpose

The purpose of this position inherently involves providing excellent medical care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Assistant represents the mission and values to all clients. Our Veterinary Assistants set the tone for the technical and customer support in the hospital, and are responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital staff are responsible for performing their duties in a way that creates an environment in which:

• The patient’s needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer experience.
• Contentious issues are dealt with and resolved as they occur when possible, or as soon as possible.
• Exceptional teamwork and commitment to shared goals benefit the entire organization.
  
  

Essential Job Functions

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Greet clients and patients arriving for appointments, escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations), and record in the electronic medical record. Collect thorough patient histories and document visits in the EMRs.
• Assist doctors with routine and emergency appointments, surgeries, dentistry, and euthanasia under supervision from the veterinarian, credentialed veterinary technician, HOM, and HLOD.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications as directed by the veterinarian, and help maintain the electronic medical record.
• Schedule appointments, provide client education, relay test results, and maintain/update client/patient records.
• Help prepare patients for surgical and dental procedures, assist in anesthetizing patients, monitor vital parameters during anesthesia, and assist during recovery and discharge.
• Under supervision, administer in-hospital treatments including injections, oral medications, IV fluids, and basic patient care such as feeding and walking canine patients.
• Assist in training new staff and disseminate knowledge as required under supervision.
• Keep hospital environment neat and clean, perform regular cleaning based on necessity and schedule.
  
  

Other Duties And Responsibilities

• Perform additional duties as assigned
• Provide backup phone and front desk support as needed
  
  

Nature of Supervision

In all activities related to patient care, the incumbent will take direct supervision from veterinarians and Veterinary Technicians, and overall direction from the HOM/HLOD or supervising technician during shifts.

Planning and Problem Solving

All team members play a crucial role in ensuring efficient hospital operations and an optimal experience for patients and clients.

Impact

This position contributes to the growth of productive practice and high-quality care, fostering a cohesive, well-trained, and motivated technical team to ensure employee retention, patient well-being, and customer satisfaction.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education/Experience

• Preferred at least 1-year experience in veterinary practice or related animal care experience
• Excellent written and verbal communication skills
• Compassionate, sympathetic, and able to maintain professionalism in stressful situations
• Proficient in telephone and computer skills
• Team player willing to learn, innovate, and accept change

Work Environment

Most duties are performed in the veterinary hospital. The role involves bending, kneeling, lifting (up to 30 pounds), and standing for long periods. Significant client and pet interaction occurs.

Contacts

Regular communication with clients, veterinary specialists, and suppliers.

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected class.

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