Veterinary Account Manager

Roo; Chicago (IL); On-site; USD 88,000 - 115,000; Full time

Benefits offered by this job

Home office stipend

Continuing education stipend

Monthly wellness stipend

Health benefits (premium options)

401K

Unlimited PTO

Maternity/Paternity leave

Annual gifts on birthday/anniversary

Domestic travel for events

Job summary

Roo is seeking a Veterinary Account Manager to be the main point of contact for veterinarians within Roo's growing network. You will use data-driven insights to spot risks, advocate for vets, and drive revenue growth while maintaining relationships that keep clinics choosing Roo for relief work and hiring opportunities.

This role focuses on building trust through events and community engagement across the US.

Responsibilities

• Identify and mitigate risks to reduce churn and protect revenue.
• Build and nurture long-term relationships with Veterinarians, Technicians, and Assistants.
• Leverage booking data, engagement signals, and CRM insights to understand each vet's story and priorities.
• Represent Roo at vet events, community programs, and conferences to raise brand awareness.

Job description

What We Do

We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.

What We Do

We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.

Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.

Together, we've provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

About The Role

As a Veterinary Account Manager, you're the one person at Roo your vets know by name: the first call when something's wrong, the advocate in the room when decisions affect them, and the reason they keep choosing Roo. You'll spot risks before they become churn and directly grow the revenue line the company watches most.

The role blends genuine relationship building with a data-informed operating rhythm. You'll work from booking data, engagement signals, and CRM insights to know each vet's story, catch changes early, and decide where your week goes. You'll also represent Roo in person through vet events, community programming, and conference presence.

Please note for this role, the territory you will be supporting will require being located in a CT, PST or MT timezone.

Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). This role is eligible for variable compensation up to 15% based on performance.

Tier 1 Pay Range (examples: San Francisco, NYC): $97,000 USD - $127,000 USD

Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago): $88,000 USD - $115,000 USD

Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento): $85,000 USD - $110,000 USD

Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City): $80,000 USD - $100,000 USD

Tier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto): $75,000 USD - $95,000 USD

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!

What to expect from working at Roo!

Located in the US:

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Located in Canada:

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits offered through Rippling EOR.
• Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) through Wealthsimple.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!