Veterans Vision Care Optician – Patient-Focused Impact

U.S. Department of Veterans Affairs; Amarillo (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Veterans Canteen Service (VCS) seeks an experienced Health Tech (Opticians) to support operations at the Amarillo VA Medical Center in Texas. This role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to enhance veteran eyewear experiences.

The selected candidate will perform eyewear fittings, measurements, and order processing, while maintaining patient-focused service in a professional clinic environment.

Qualifications

• Minimum of one year experience as an Optician required.
• Demonstrated ability to work independently while managing responsibilities and maintaining high standards of patient service.
• Skilled in identifying and resolving optical issues including prescription verification and alignment.

Responsibilities

• Greet customers and provide knowledgeable assistance with frame selection, pricing, product options and delivery timelines.
• Maintain a professional, welcoming environment while supporting patients in eyewear decisions.
• Perform eyewear fittings and obtain accurate measurements using digital pupilometers, lensometers, and other tools.
• Document patient information and measurements within CPRS.
• Process eyewear orders, collect payments, prepare sales docs and enter orders in VA systems.
• Coordinate with eye clinics, labs, prosthetics staff, and vendors to resolve missing, damaged, or delayed eyewear issues.

Skills

Independent work capability

Prescription interpretation

Optical verification

Technical equipment proficiency

Tools

Lensometer

Pupilometer

PD ruler

Frame heater

Interpupillary measuring devices

Job description

The Veterans Canteen Service (VCS) seeks an experienced Health Tech (Opticians) to support operations at the Amarillo VA Medical Center in Texas. This role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to enhance veteran eyewear experiences.

The selected candidate will perform eyewear fittings, measurements, and order processing, while maintaining patient-focused service in a professional clinic environment.