VCS Health Tech (Optician) Lubbock TX

U.S. Department of Veterans Affairs; Lubbock (TX); On-site; USD 40,000 - 64,000; Full time

Job summary

Veterans Canteen Service (VCS) at the Lubbock VA Medical Center is seeking an experienced Health Tech (Optician) to support optical shop operations. You will coordinate optical operations and liaise with eye clinic providers and prosthetics teams to enhance veteran eyewear experience.

The position requires at least 1 year as an Optician, strong patient service, and proficient use of optical equipment. You will greet customers, take measurements, process orders, and collaborate with clinics and

Qualifications

• Minimum of one (1) year of experience working as an Optician required.
• Ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction.
• Proficient in the use of optical equipment and tools including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices.

Responsibilities

• Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions.
• Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers and lensometers.
• Document patient information and measurements within the CPRS system.
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into VA systems.
• Promote appropriate lens options, upgrades and additional eyewear using a consultative approach.
• Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues related to eyewear.
• Address customer concerns professionally and elevate complex issues when necessary.
• Maintain eyewear displays, merchandise control, pricing, and inventory protection.

Skills

Independent work capability

Prescription interpretation

Quality assurance

Customer service

Tools

Lensometer

Lens clock

Frame heater

PD ruler

Pupilometer

Penlight

Interpupillary measuring devices

Frame and lens cleaning products

Thickness caliper

Vertex densometer

Tolerance charts

Job description

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Lubbock - Tx VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Lubbock - Tx VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Qualifications

Minimum of one (1) year of experience working as an Optician required. Independent Work Capability: Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service. Prescription Interpretation & Problem Resolution: Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction. Optical Verification & Quality Assurance: Skilled in identifying and resolving optical issues - including prescription verification - transitions verification - optical center alignment - segment height accuracy - and appropriate frame selection. Technical Equipment & Tools Proficiency: Proficient in the use of optical equipment and tools - including: Adjustment and bench tools Lensometer and lens clock Frame heater PD ruler and pupilometer Penlight and interpupillary measuring devices Frame and lens cleaning products Thickness caliper Vertex densometer Tolerance charts Visual acuity charts Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection - pricing - product options - and delivery timelines
• Maintain a professional - welcoming environment while supporting patients in making informed eyewear decisions
• Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers - lensometers - and other tools
• Document patient information and measurements within the Computerized Patient Record System (CPRS)
• Order Processing & Sales Support: Process eyewear orders - collect payments - prepare sales documentation - and enter orders into contractor and VA systems
• Promote appropriate lens options - upgrades - and additional eyewear using a consultative - no-pressure sales approach
• Coordination & Issue Resolution: Collaborate with eye clinics - laboratories - prosthetics staff - and vendors to track orders and resolve issues related to missing - damaged - or delayed eyewear
• Address customer concerns professionally and elevate complex issues when necessary
• Inventory & Merchandise Management: Maintain eyewear displays in a clean - organized - and visually appealing manner
• Support merchandise control - pricing - recordkeeping - and protection of inventory and fixed assets.