Veterans Service Representative (Authorization Quality Review Specialist)

Veterans Benefits Administration; Overland (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Department of Veterans Affairs is seeking an Authorization Quality Review Specialist within the Regional Office and Best Eligibility Support Team. The role focuses on measuring individual performance quality and identifying training needs through review of compensation and pension claims.

Responsibilities include advising management, developing training materials, and conducting evaluations to improve accuracy and efficiency in the claims process.

Qualifications

• Specialized Experience includes training, analyst or information systems duties of a claims management process.
• Education Substitution allows Ph.D. or equivalent doctoral degree or three years graduate study with related KSAs.
• GS-12 level requires one year of specialized experience equivalent to GS-11; no education substitution for GS-12.

Responsibilities

• Provide advisory services to management via quality trend information.
• Develop training strategies and materials to address deficiencies.
• Conduct focused evaluations and reviews to determine authorization quality and accuracy.

Skills

Specialized Experience

Training

Analyst duties

Information systems duties

Quality review

Education

Ph.D. or equivalent doctoral degree

3 years of graduate education

LL.M (if related)

Job description

This position is located in a Department of Veterans Affairs, Regional Office, Veterans Service Center and Best Eligibility Support Team. The Authorization Quality Review Specialist is an integral part of the quality assurance program and is a key technical adviser to the Veterans Service Representatives. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.

TIME-IN-GRADE REQUIREMENT

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/19/2026.

• For a GS-11 position you must have served 52 weeks at the GS-10 level.
• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

GS-11 Grade Level:

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-10). Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties of a claims management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples include but are not limited to: 1) Conducting focused evaluations and reviews to determine authorization quality and accuracy, 2) Providing advisory services to management via preparation and presentation of quality trend information, 3) Developing training strategies and materials to address deficiencies and/or conducting training activities, 4) Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps.

OR

• Education Substitution: Applicants must have a Ph.D. or equivalent doctoral degree or three full years (54 semester hours or 81 quarter hours) of progressively higher level graduate education leading to such a degree or LL.M, if related. This graduate education (or completed degree) must demonstrate the knowledge, skills, and abilities (KSAs) to do the work for this position. Note: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

GS-12 Grade Level:

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-11). Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties of a claims management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples include but are not limited to: 1) Conducting focused evaluations and reviews to determine authorization quality and accuracy, 2) Providing advisory services to management via preparation and presentation of quality trend information, 3) Developing training strategies and materials to address deficiencies and/or conducting training activities, 4) Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps, 5) Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.
• Education Substitution: There is no educational substitution for the GS-12 grade level.

Combining Education & Experience

If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items such as papers or books. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/