Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration; Montgomery (AL); On-site; USD 76,000 - 104,000; Full time

Job summary

Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (Assistant Coach) to lead an assigned team within the Veterans Service Center, BEST, or Pension Management Center division, delivering information, advice, and assistance on all types of Veterans benefits claims for veterans and dependents.

The role requires knowledge of complex laws and regulations governing VA benefits, the ability to explain them clearly to diverse audiences, and adherence to

Qualifications

• Knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits.
• Ability to explain benefits both orally and in writing to individuals of all educational backgrounds.
• Time-in-grade requirements for current Federal, GS employees and progression standards.

Responsibilities

• Lead an assigned team within the Veterans Service Center, BEST, or Pension Management Center division.
• Provide information, advice, and assistance on all types of Veterans benefits claims.
• Ensure submission of required SF-50 documentation and maintain eligibility timelines.

Skills

Regulatory knowledge

Oral and written communication

VA benefits understanding

Job description

The Supervisory Veterans Service Representative (Assistant Coach) assists in leading an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/18/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12 The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized experience is defined performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. Examples of experience would typically include, but are not limited to: knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state, federal, and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. Note: There is no education substitution at the GS-12 Grade Level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.