Veterans Service Representative

Virginia Department of Veterans Services; Fredericksburg (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

The Virginia Department of Veterans Services is seeking a Veterans Service Representative to support veterans, dependents, and families at the Fredericksburg Benefits Office. The role focuses on ensuring earned benefits are accessed and understood, with guidance through the claims process.

As part of the team, you will educate veterans on VA benefits, advocate for their rights, and maintain compliance with USDVA accreditation requirements while serving the community across weekends or holidays

Qualifications

• REAL ID is required for employment as part of federal prerequisites for USDVA Accreditation.
• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply them to casework.
• Ability to communicate effectively, both orally and in writing.
• Strong customer service and public speaking skills.
• Some overnight travel and regular community outreach, including some weekends or holidays, is required.

Responsibilities

• Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.
• Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Skills

Strong customer service

Public speaking

Oral and written communication

Regulatory interpretation

Job description

Title: Veterans Service Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $52,162 - $56,890

Pay Band: 4

Agency: Dept of Veterans Services

Location: Fredericksburg Benefits Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties: Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Minimum Qualifications: REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation. Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and/or military veteran communities. Ability to interpret complex laws and regulations and apply them to casework. Ability to communicate effectively, both orally and in writing. Strong customer service and public speaking skills. Some overnight travel and regular community outreach, including some weekends or holidays, is required.

Additional Considerations:

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.

Contact Information:

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.