IT System Administrator II: Public Safety

Williamson County; Georgetown (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Williamson County in Georgetown, TX seeks an IT Administrator to manage, configure, and maintain countywide systems and applications. You will ensure reliable operation and provide advanced support to end users, with training delivered as needed.

This role reports to an IT Manager or Director and may participate in after-hours on-call rotation for Public Safety systems. A technical diploma or related experience is required.

Qualifications

• Vocational/technical diploma or certificate or three years of job-related experience.
• Four years of job-related experience acceptable in lieu of a diploma.

Responsibilities

• Configures, administers, and maintains designated system or application to support end users’ needs.
• Manages configurations, processes, and systems of designated technology infrastructure.
• Assigns rights and roles for software applications.
• Tracks system bugs, reporting issues, and resolutions.
• Provides customized supporting tools for end users (reports, forms, workflows, reports).
• Performs regular testing and auditing of designated systems, software, and procedures.
• Provides advanced technical consulting and support services as needed.
• Designs and delivers training programs.
• Attends all meetings and trainings, as required.
• Performs special duties as assigned.
• Manages applications used by first responders in Williamson County and participating agencies.
• Manages hardware and software systems related to Law Enforcement, EMS, and Emergency Management such as CAD.
• Manages projects related to public safety technologies.
• Participates in a rotating after hours on-call schedule.

Skills

Technology knowledge

Education

Vocational/technical diploma or certificate

Three years of job-related experience

Four years of job-related experience

Bachelor's degree in related field

Technology certification

Job description

Reporting directly to an assigned IT Manager or Director, responsible for managing, configuring, and maintaining reliable operation of countywide and/or critical technology systems or applications. Level II of III in System Administrators.

* Funding for this position will be effective October 1, 2026

• Configures, administers, and maintains designated system or application to support end users’ needs
• Manages configurations, processes, and systems of designated technology infrastructure
• Assigns rights and roles for software applications
• Tracks system bugs, reporting issues, and resolutions
• Provides customized supporting tools for end users (i.e. reports, forms, workflows, reports, etc.)
• Performs regular testing and auditing of designated systems, software, and procedures
• Provides advanced technical consulting and support services as needed
• Designs and delivers training programs
• Attends all meetings and trainings, as required
• Performs special duties as assigned

Specialized Assignment (in addition to the duties above):

Public Safety

• Manages applications used by first responders in Williamson County and participating agencies
• Manages hardware and software systems related to Law Enforcement, Emergency Medical Services, and Emergency Management such as Computer Aided Dispatch (CAD)
• Manages projects related to public safety technologies
• Participates in a rotating after hours on-call schedule

ORGANIZATION RELATIONSHIPS

• Reports directly to – IT Manager or Director
• Direct Reports – No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday – Friday) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

• Vocational/technical diploma or certificate and three (3) years of job-related experience; OR four (4) years of job-related experience
• Working knowledge of specific job-related technology

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment

• Valid driver’s license

PREFERRED QUALIFICATIONS

• Bachelor's degree in a related field
• Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure
• Technology certification in area of responsibility

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: N/A

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, cheer, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone [phone]. Visit our website at www.wilcotx.gov/469/Human-Resources.

Positions are open until filled, subject to close at any time after five (5) calendar days.