Veterans Patient Access Coordinator

Nova Southeastern University; Fort Lauderdale (FL); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Tuition waiver program

Paid time off and holidays

Opportunities for career growth and发展

Résumé du poste

NSU Health seeks a compassionate Veterans Patient Access Coordinator to guide veteran patients through scheduling, registration, and financial steps. You will verify insurance, manage referrals, and help maintain accurate EMR records while delivering respectful, patient-centered service.

Join a team that supports veterans and works across faculty, providers, students, and administrative staff to ensure exceptional care and smooth clinic operations in a fast-paced healthcare environment.

Qualifications

• High school diploma with 2 years in customer service, patient access, medical office, or administrative operations.
• OR
• Associate degree with 1 year of related experience.
• Healthcare/EMR experience is a plus.
• Bilingual in Spanish/English is a plus.

Responsabilités

• Welcome and assist veteran patients through their healthcare journey.
• Schedule appointments and coordinate provider calendars.
• Verify insurance eligibility and process referrals and authorizations.
• Register patients and maintain accurate electronic medical records.
• Collect payments and explain financial responsibilities with professionalism.
• Support efficient clinic operations and patient flow.
• Answer questions and resolve concerns with outstanding customer service.
• Collaborate with faculty, providers, students, residents, and administrative teams to ensure patient care.

Connaissances

Customer service

Bilingual Spanish/English

Empathy

Communication

Formation

High school diploma

Associate degree

Outils

EMR systems

Insurance verification processes

Description du poste

Are you passionate about helping others and making a meaningful impact every day? At NSU Health, we're looking for a compassionate, organized, and customer-focused professional to join our team as a Veterans Patient Access Coordinator.

In this rewarding role, you'll be one of the first points of contact for our nation's veterans, helping them access the healthcare services they deserve. You'll guide patients through scheduling appointments, insurance verification, registration, and financial processes while ensuring every veteran receives exceptional service with dignity, respect, and care. The position serves as a vital liaison between veterans, healthcare providers, and support services, helping create a seamless healthcare experience.

What You'll Do

• Welcome and assist veteran patients throughout their healthcare journey
• Schedule appointments and coordinate provider calendars
• Verify insurance eligibility and process referrals and authorizations
• Register patients and maintain accurate electronic medical records
• Collect payments and explain financial responsibilities with professionalism and empathy
• Support efficient clinic operations and patient flow
• Answer questions, resolve concerns, and deliver outstanding customer service
• Collaborate with faculty, providers, students, residents, and administrative teams to ensure exceptional patient care

What We're Looking For

We're seeking someone who enjoys helping people and thrives in a fast-paced healthcare environment.

Minimum Qualifications:

• High school diploma (or equivalent) with 2 years of experience in customer service, patient access, medical office, or administrative operations
• OR
• Associate degree with 1 year of related experience

Preferred Experience

• Healthcare, dental, or academic clinic experience
• Electronic Medical Records (EMR) experience
• Insurance verification and patient billing knowledge
• Bilingual in Spanish/English or Creole/English is a plus

Why Join NSU Health?

When you join Nova southeastern University, you're joining an organization committed to improving lives through education, healthcare, and innovation. We offer:

• Tuition waiver program
• Paid time off and holidays
• Opportunities for career growth and development
• The chance to make a lasting difference in the lives of veterans and their families

Serve Those Who Served

If you're passionate about providing exceptional customer service, enjoy building meaningful relationships, and want to play an important role in helping veterans access quality healthcare, we'd love to hear from you.