Veterans Benefits NSO Apprentice — Train to Help Veterans

Disabled American Veterans; Fort Snelling Unorganized Territory (MN); On-site; USD 34,000 - 42,000; Full time

Job summary

Disabled American Veterans seeks an NSO Apprentice to train as a National Service Officer, representing veterans and their families in disability claims with the VA and other agencies. The role emphasizes on-the-job training, interview techniques, and thorough review of records to build valid claims.

Apprentices learn to navigate regulatory requirements, prepare submissions, and communicate findings to claimants and adjudicators.

Qualifications

• High school diploma (or equivalent).
• Must be found eligible and entitled to receive services through VA’s Vocational Rehabilitation and Employment Service under the established National Memorandum … On-The-Job Training Program for National Service Officers.
• Must be a member in good standing of the DAV.
• General knowledge of legal and/or medical terminology preferred.
• General understanding of business/administrative procedures and systems such as managing clientele files and records, cash ledgers, and quality customer service is helpful.
• A valid motor vehicle driver’s license (other than motorcycle) is preferred.
• Functional user of standard business computer, Microsoft Office software suite, and various computerized record systems/databases to retrieve automated veterans’ records.

Responsibilities

• Acquire and maintain knowledge of laws and regulations pertaining to veterans benefits.
• Learn to conduct detailed interviews of veterans to elicit information for identifying benefits.
• Review service records and medical data to identify or assess claim validity.
• Determine if additional evidence is needed and advise on filing decisions.
• Assess risks/benefits of filing a claim; advise on appeal options when needed.
• Prepare submissions to initiate and advance claims, including briefs and documents.
• Monitor progress of claims and communicate with VA adjudicators to advance claims.
• Represent claimants before hearings and exert necessary testimony and cross-examination.
• Develop goals and plans to prioritize workload; manage client load effectively.
• Communicate professionally with internal and external contacts; recruit new DAV members.
• Perform administrative and outreach activities as directed by the office Supervisor.

Skills

Interviewing veterans

Claims processing

Regulatory knowledge

Communication

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Disabled American Veterans seeks an NSO Apprentice to train as a National Service Officer, representing veterans and their families in disability claims with the VA and other agencies. The role emphasizes on-the-job training, interview techniques, and thorough review of records to build valid claims.

Apprentices learn to navigate regulatory requirements, prepare submissions, and communicate findings to claimants and adjudicators.