Veterans Assistance Supervisor (Bossier)

State of Louisiana; Bossier City (LA); On-site; USD 54,000 - 64,000; Full time

Job summary

Louisiana Department of Veterans Affairs (LDVA) seeks a Veterans Assistance Supervisor in Calcasieu Parish to supervise VAC 1/2, and to serve as the office manager. The incumbent operates in a public relations capacity within the parish and directly supervises staff under Regional Manager oversight.

The role requires honorably discharged veterans and includes duties such as counseling veterans, ensuring compliance with laws, maintaining records, and monitoring benefits processing.

Qualifications

• Six years of experience in veterans service work, public benefits claims examining, social services or HR.
• Six years full-time experience in any field plus three years in veterans service work.
• Bachelor's degree plus three years of veterans service work.
• Master's degree plus two years of veterans service work.
• Experience substitution: 30 semester hours per year credited as one year of experience; max 120 semester hours.

Responsibilities

• Assist subordinates in complex aspects of governing laws and regulations; study new laws and regulations.
• Conduct interviews and counsel veterans and dependents regarding entitlement; assist with forms and monitor claims processing.
• Maintain records, file correspondence, and prepare periodic office production reports.
• Attend training and continuing education to maintain accreditation.

Skills

Building and Supporting Teams

Communicating Effectively

Training Others

Ethics and Integrity

Accountability

Expertise

Professionalism

Policies and Procedures

Performance Management

Education

Six years in veterans service work or related fields

Six years full-time experience plus three years in veterans service work

Bachelor's degree plus three years in veterans service work

Master's degree plus two years in veterans service work

Experience substitution: 30 semester hours per year (max 120 hours for four years)

Tools

Office software

Job description

“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational, and employment needs of transitioning service members looking to make Louisiana their home.”

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We’re looking for a Veterans Assistance Supervisor to join our team. This position is located in Calcasieu Parish. The Veterans Assistance Counselor Supervisor will serve as the office manager. The Incumbent functions in a public relations capacity in the parish where assigned. Directly supervises VAC 1/2 and may supervise an Administrative Assistant. Direct supervision comes from the Regional Manager.

This position will be filled by a current, permanent, classified LDVA employee.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work toward achieving a common goal.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity, and honesty, regardless of circumstances or personal benefit.

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject‑matter expertise in diverse and evolving contexts.

• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full‑time basis and meet one of the following qualification requirements:

• Six years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
• Six years of full‑time experience in any field plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
• A bachelor's degree plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
• A master’s degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As a Veterans Assistance Supervisor, you'll help create a positive experience for every person who walks through our doors. In this role, you will:

• Serve as office manager to assist subordinates in the more complex aspects of governing laws and regulations. Study all new laws and regulations passed by the federal and state governments, and those made by the U.S. Department of Veterans Affairs.
• Conduct personal interviews and counsels veterans and their dependents regarding entitlement under state and federal laws. Assist veterans and their dependents in completing a variety of forms, gather supporting documentary information, and monitor the processing of claims through the U.S. Department of Veterans Affairs' computer system and other government entities that provide benefits, to a justifiable conclusion.
• Maintain current records on all transactions and file correspondence in veterans' files or other proper place; prepare and submit periodic written reports reflecting the total office production.
• Attends all training and continuing education classes to maintain accreditation.

Position‑Specific Details:

Appointment Type: Promotional, open only to current permanent classified LDVA employees.

Career Progression: This position does not participate in CPG.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The starting pay for this position is $26.05/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.