Veteran Service Navigator (Pittsburgh)

Veterans Leadership Program; Pittsburgh (Allegheny County); On-site; USD 40,000 - 43,000; Full time

Job summary

A leading organization in Western Pennsylvania is seeking a Veteran Service Navigator to connect Veterans with vital programs and resources. This role involves assessing eligibility, coordinating services, and advocating for Veterans' needs. The ideal candidate will possess strong customer service skills, organizational abilities, and a commitment to supporting Veterans. Experience in administrative roles and familiarity with community resources are essential. Join a dedicated team focused on empowering Veterans and their families.

Qualifications

• 3-5 years experience in administrative assistant or similar role preferred.
• Act 33 and 34 clearances required.

Responsibilities

• Coordinate online intakes for Veterans requesting VLP services.
• Assess Veteran eligibility for VLP programs and provide referrals.
• Build partnerships with community agencies.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Communication Skills

Education

Associates degree in business

Associates degree in communications

Associates degree in sociology

Associates degree in human services

Tools

Microsoft Office Suite

Job description

23 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civiliansupporters who are deeply committed to assisting any and every Veteran.

Overview Of Position

The Veteran Service Navigator, connects Veterans and their households to VLP programs, supportive services, and community resources. The Veteran Service Navigator assesses the Veteran’s eligibility for all VLP and community programs, and works as an advocate for the Veteran, ensuring their immediate needs are met while working toward the goal of long-term sustainability.

Location:Pittsburgh, PA

Principal Duties

• Coordinate all online intakes for Veterans requesting VLP services
• Reviews intakes within 24 hours, and collect all necessary information and documentations from Veteran to assess eligibility
• Complete follow-up calls with Veterans as necessary when documentation is not obtained
• Transfer intake information from VLP’s online intake portal to the agency’s case management system, ensuring all information is available for proper assessment of services
• Coordinate Veteran’s signatures on VLP consents and program agreements necessary during admission process
• Assess a Veteran’s eligibility for VLP programs and provide direct community resource referrals and supportive service options utilizing various platforms
• Assign each intake to the appropriate program and case manager dependent on each staff person’s capacity and program eligibility
• Submit referrals to community resources on behalf of VLP clients utilizing various platforms
• Review HMIS and HUD program referrals daily and inform proper VLP staff of new referrals
• Build partnerships with community agencies and disperse new community program information to VLP staff
• Effectively navigate and maintain knowledge of all technology/referral systems available for service navigation
  
  

Knowledge, Skills And Abilities

• Demonstrates strong sense of customer service and our culture of going above and beyond
• Exceptional interpersonal and customer service skills
• Able to work in a fast-paced, high energy and team-oriented environment
• Excellent organizational skills with the ability to think proactively and prioritize work
• Detail-oriented, organized, motivated, meticulous, practical and flexible. Able to effectively handle multiple and shifting priorities
• Strong verbal and written communication skills. Able to effectively communicate information to clients and colleagues
• Ability to work independently and as a team member
• Maintain confidentiality
• Proficient knowledge of Microsoft Office Suite, internet, e-mail
• Ability to support the organization’s mission along with sensitivity of cultural and workplace harmony
  
  

Experience And Education

• Associates degree in business, communications, sociology, human services or related field preferred
• Minimum of three to five years’ experience as an administrative assistant or similar position preferred
• Demonstrated related experience may be substituted for preferred education
• Act 33 and 34 clearances
  
  

Salary Range: $40,000 to $43,000

Powered by JazzHR

z1xJkXms7k

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Internet Publishing

Referrals increase your chances of interviewing at Veterans Leadership Program by 2x

Get notified about new Navigator jobs in Pittsburgh, PA.

Caseworker (In-Home Family Specialist) $5,000 Sign-On Bonus

Veteran Health Care Navigator (Pittsburgh)

Pittsburgh, PA $42,000.00-$45,000.00 2 months ago

Volunteer Opportunity - Clinical Navigator

ASSISTANT TEACHER, ESL FAMILY LIAISON (12 MONTHS)

Behavioral Health Navigator I - UPMC McKeesport

Veteran Assistant (Pittsburgh, Pa) Part Time Position

Community Health Worker /Patient Care Navigator - East End - Full Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.