Veteran Health Care Navigator (Pittsburgh)

Veterans Leadership Program; Pittsburgh (Allegheny County); On-site; USD 42,000 - 45,000; Full time

Job summary

An established industry player seeks a dedicated Veteran Health Care Navigator to enhance the lives of Veterans in Pittsburgh. This role involves working closely with VA Medical Center staff to ensure Veterans receive the care they need and deserve. You will conduct assessments, assist with scheduling, and connect Veterans to vital resources. Join a passionate team committed to empowering Veterans and making a meaningful impact in their lives. If you are driven by a desire to serve and support those who have served, this opportunity is perfect for you.

Qualifications

• Preferred degree in Social Work or Nursing with 2+ years in Human Services.
• Must have Act 33 and 34 clearances.

Responsibilities

• Conduct assessments to identify barriers to care for Veterans.
• Assist Veterans in accessing health care services and community resources.
• Maintain tracking and documentation for all referrals.

Skills

Communication Skills

Problem-Solving

Assessment Skills

Coordination Skills

Education

Undergraduate degree in Social Work

Undergraduate degree in Nursing

Experience in Human Service

Tools

EHR Documentation

Office Productivity Software

Job description

Veteran Health Care Navigator (Pittsburgh)

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Veterans Leadership Program
Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran.

Overview Of Position
The Veteran Health Care Navigators work with VA Medical Center staff to ensure appropriate care coordination for Veterans in need of appointments at local VAMC. The VHCN will work with designated VA points of contact and VA primary care teams when indicated to establish regular case conferences to review ongoing care coordination.

Location: Pittsburgh, PA

Principal Duties

• Conduct non-clinical assessments with the Veteran to identify barriers to care and ascertain their ability to access and maintain health care services.
• Work with VA and VLP staff to provide and/or schedule Veteran education on topics emphasizing the importance of medical care.
• Receive and review all referral requests/orders to initiate referral tracking.
• Maintain ongoing tracking and appropriate EHR documentation for all referrals.
• Contact Veterans prior to scheduling appointments to assess scheduling preferences/needs and review details and expectations about the referral.
• Assist Veterans with problem-solving potential issues related to healthcare system, financial or social barriers by working in partnership with the assigned service coordinator.
• Contact Veterans to provide appointment date, time, location and preparation information if appropriate.
• Answer telephone, screen calls, take messages and provide information concerning the referral process.
• Follow up on incomplete referrals (client no show/cancel appointment).
• Promote timely access to appropriate health care.
• Connect Veterans to relevant community resources, with the goal of enhancing their health and well-being, increasing satisfaction, and reducing unnecessary health appointments.
• Work with Veterans and assigned care team to develop care plans and monitor progress.
• Create ongoing processes for Veterans to determine and request the level of care coordination support and intervention they desire at any given point in time.
• Facilitate Veteran access to appropriate medical and specialty providers.
• Assist with the identification of “high-risk” clients (the chronically ill and those with special health care needs), and flag those for follow-up.

Experience And Education

• Undergraduate degree in Social Work, Nursing, or other related field preferred.
• Minimum of two years' experience in Human Service, or related field, is required.
• Act 33 and 34 clearances.
• Demonstrated related experience may be substituted for preferred education.

Working Conditions/Physical Demands

• Work within an office environment including remaining stationary for long periods of time.
• Must be able to lift 15 pounds.
• Operate a computer and other office productivity machinery, such as a computer, copy machine, fax machine, and printer.
• See, hear, talk and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push and other similar, repetitive tasks requiring physical activity.
• Must be able to exchange accurate information and communicate effectively with others.
• Local travel required up to 50%, valid driver’s license.

Salary

• $42,000 - $45,000.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other, Information Technology, and Management

Industries: Internet Publishing