Veteran Community Liaison

American Addiction Centers; Rhode Island; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to serve as a liaison between veterans and treatment facilities. In this pivotal role, you will leverage your relationship management skills to build and maintain partnerships with VA centers and community organizations. By utilizing data-driven strategies and Salesforce for tracking, you will enhance the referral process and ensure veterans receive the care they need. This full-time position offers an exciting opportunity to make a meaningful impact in the lives of those seeking addiction treatment. Join a compassionate team committed to transforming lives in the healthcare sector.

Qualifications

• Strong relationship management skills to engage community partners.
• Experience with data analysis and tracking metrics.

Responsibilities

• Develop strategic outreach plans to diversify referral sources.
• Analyze referral data to improve community partner engagement.
• Manage relationships with community partners and ensure satisfaction.

Skills

Relationship Management

Data Analysis

Salesforce

Strategic Outreach

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Direct message the job poster from American Addiction Centers.

American Addiction Centers is dedicated to transforming lives and bringing help and healing to others.

In this role, you will serve as a critical liaison between VA centers and our treatment facilities, and advocate to veterans in need of addiction treatment by fostering strong referral relationships. Through targeted outreach, data-driven strategies, and collaboration with admissions and clinical teams, you will be responsible for building and maintaining a network of VA and military community partners. Your efforts will ensure a seamless patient referral process while driving the growth of our veteran-focused treatment programs.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Area of responsibility: (Rhode Island) + Northeast area

Strategy and Market Growth

1. Identify and target military and VA referral sources through cold calls and follow-up outreach when phone attempts are unsuccessful.
2. Develop and execute strategic outreach plans, including a focus on diversifying referral sources with at least five different community partners per month.
3. Reactivate inactive community partners and transition partners from referral-only to active admissions.
4. Respond immediately to inquiries and referrals.

Data and Analytics

1. Track all outreach efforts and referral metrics in Salesforce, ensuring 95% accuracy in recording activities.
2. Analyze referral data to identify trends in community partner engagement and refine strategies for increasing referrals and admissions from VA sources.

Account Servicing and Relationship Management

1. Conduct in-person or face-to-face meetings with existing community partners daily, ensuring strong relationship management and retention.
2. Deliver at in-service presentations per month to educate partners on the company’s treatment programs for veterans.
3. Actively maintain relationships with referral sources by providing resources, tours, and timely follow-up for continued engagement and satisfaction.
4. Attend & participate in local events and conferences where applicable.

Administrative and CRM Management

1. Maintain accurate records of all interactions, meetings, and referral activities in Salesforce, ensuring that all outreach is properly documented and tracked.
2. Schedule meetings, tours, and presentations with community partners, and ensure timely follow-ups are logged in the CRM.
3. Use Salesforce to track the development of community partners, monitoring their transition from referral-only to active admissions status.

Collaboration and Internal Communication

1. Serve as a liaison between VA centers and the company’s treatment facilities and advocate to veterans ensuring smooth communication and coordination between the referral source and the admissions departments for timely patient placement.
2. Communicate with veterans on referral options and educate veterans on the process.
3. Work closely with the admissions and inside call center teams to coordinate patient placements and provide timely updates on referral status.
4. Collaborate with clinical staff to ensure that veterans referred for treatment receive appropriate care and attention based on their specific needs.
5. Share feedback and insights from community partners to improve the effectiveness of VA outreach initiatives across the organization.

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees based on age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care