Community Liaison

Valley Hope; Norton (AL); Hybrid; USD 57,000 - 65,000; Full time

Benefits offered by this job

Affordable medical insurance (ValleyHO

Dental and vision insurance

Tuition Assistance

Student Loan Repayment

Public Student Loan Forgiveness (PSLF)

8 Paid Holidays

PTO – Up to 27 days

Paid Parental Leave

401(k) Retirement Plan with employer

Health Savings and Flexible Spending

Short Term Disability

Employee Assistance Program

Job summary

Valley Hope seeks a Community Liaison to support the Norton Valley Hope facility. This field-based role allows remote work, with occasional on-site days as needed, and involves developing relationships with hospitals, physicians, and community organizations to maximize admissions.

The role emphasizes strategic outreach, referral development, and traveling within the region to engage partners; a Bachelor's degree and strong customer service and project planning experience are required.

Qualifications

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
• Two (2) years’ experience with customer service, project planning/management, community outreach, or sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
• Valid and unrestricted driver’s license.

Responsibilities

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Utilizes strong sales skills to conduct referral development contacts with new and existing referral sources to generate inquiries to the facility and identify needed services to the community.
• Seeks referral development opportunities with various target market groups i.e., including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Actively promotes new services/programs to referral sources.
• Coordinate and maintain up to date information on market area and competitors including pricing, census information, public and guest relations.
• Communicate and educate potential patients, families and consumers on programs and services.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Collects and maintains appropriate data, updates on market area and competitors including pricing, census information, product information and sales strategies.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Obtain knowledge of what our competition is doing, must have a good business awareness and be able to work within a budget.
• Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.

Skills

Customer service

Project planning

Community outreach

Sales & networking

Referral development

Education

Bachelor’s degree

Job description

COMMUNITY LIAISON: FULL-TIME

Valley Hope has an exciting opportunity for a Community Liaison to support our Norton Valley Hope facility. This is a field based position which allows for remote work; however, the occasional day on-site may be required

Valley Hope restores lives affected by addiction and supports lifelong recovery. At Valley Hope, our mission comes to life through our core values of Character, Compassion, and Commitment. Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? If so, Valley Hope welcomes you!

With a near 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support.

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE:

Required:

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
• Two (2) years’ experience with customer service, project planning/management, community outreach, or sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
• Valid and unrestricted driver’s license.

Preferred:

• Experience working in SUD/Behavioral Health

COMPENSATION:

• Starting salary ranges from $57,000-$65,000/yr. based on education and experience

BENEFITS:

• Affordable medical insurance (Valley Hope covers up to 85% of cost)
• Affordable dental, and vision insurance
• Tuition Assistance
• Student Loan Repayment
• Public Student Loan Forgiveness (PSLF) Eligible Employer
• 8 Paid Holidays (Including 1 Personal Holiday)
• PTO – Up to 27 Days per year based on years of service
• Paid Parental Leave
• 401(k) Retirement Plan with employer match
• Health Saving and Flexible Spending Accounts
• Short Term Disability
• Employee Assistance Program
• And much more!

JOB SUMMARY:

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.

• Utilizes strong sales skills to conduct referral development contacts with new and existing referral sources to generate inquiries to the facility and identify needed services to the community.
• Seeks referral development opportunities with various target market groups i.e., including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Actively promotes new services/programs to referral sources.
• Coordinate and maintain up to date information on market area and competitors including pricing, census information, public and guest relations.
• Communicate and educate potential patients, families and consumers on programs and services.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Collects and maintains appropriate data, updates on market area and competitors including pricing, census information, product information and sales strategies.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Obtain knowledge of what our competition is doing, must have a good business awareness and be able to work within a budget.
• Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.

WORK ENVIRONMENT:

• This position will be remote, but you will need to live in KS or NE.
• This position will require frequent travel (estimated up to 50% of the time) within the assigned geographic area to meet with clients.
• Position will require some work outside of traditional office hours to attend meetings, meet with stakeholders, etc., as needed.