School Liaison/TCM

BBH Burrell Behavioral Health; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Training and development

Career mobility

Welcoming culture

Job summary

BBH Burrell Behavioral Health in Springfield, MO, seeks a School Based Navigator to connect students with behavioral health services and coordinate referrals with schools. You will guide families through insurance and funding options, schedule intake, and ensure timely access to care within a collaborative community framework.

You will maintain documentation, support ongoing verifications, and work with billing, HIM, and quality teams to meet regulatory requirements.

Qualifications

• High school diploma required.
• Knowledge of mental health systems and school-based service models.
• Ability to coordinate support services and documentation.
• Proficiency in electronic health records and telephonic communication.

Responsibilities

• Coordinate student referrals and connect families to behavioral health services.
• Guide families through insurance verification, Medicaid screening, funding options, and enrollment processes.
• Schedule intake appointments and connect students to appropriate services when school-based care is not available.
• Build collaborative relationships with school personnel, families, and community partners to support student success.
• Connect families with community resources and crisis services when needed.
• Maintain accurate intake, eligibility, and compliance documentation within electronic health record systems.
• Support ongoing insurance verification and documentation updates to ensure continued access to services during treatment.
• Collaborate with Billing, HIM, Quality, and other teams to meet regulatory and operational requirements.
• Answer incoming calls and provide administrative support to school-based service teams.
• Maintain compliance with privacy, confidentiality, security, and ethical standards.
• Participate in training, team meetings, quality improvement initiatives, and professional development activities.
• Perform other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma

Understanding of mental health systems

Job description

Job Description

Job Title: School Based NavigatorLocation: Springfield, MODepartment: School Based ServicesEmployment Type: Full TimeJob Summary: Are you passionate about helping children and families access the support they need to thrive? Join our compassionate, collaborative team as a School Based Navigator and play a meaningful role in connecting students with vital behavioral health services. This position offers the opportunity to make a direct impact in the lives of youth and families, build strong partnerships within local schools, develop valuable community connections, work alongside dedicated professionals, and contribute to a mission-driven organization focused on improving lives. We are seeking an organized, compassionate, resourceful professional with excellent communication skills and a commitment to helping others. The School Based Navigator serves as a vital link between schools, families, and behavioral health services. In this role, you will coordinate referrals, support families through insurance and funding processes, facilitate access to care, maintain accurate documentation, and collaborate with internal departments and community partners to ensure students receive timely and effective services. This position is ideal for individuals who enjoy relationship building, coordinating resources, and helping families navigate systems of care.Springfield offers an exceptional quality of life with a welcoming community, affordable living, excellent parks and recreation opportunities, and a growing healthcare and education sector. Residents enjoy a balance of urban amenities and outdoor activities, making it an excellent place to build both a career and a fulfilling lifestyle.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Coordinate student referrals and connect families to behavioral health services in a timely and supportive manner
• Guide families through insurance verification, Medicaid screening, funding options, and service enrollment processes
• Schedule intake appointments and connect students to appropriate services when school-based care is not available or appropriate
• Build collaborative relationships with school personnel, families, and community partners to support student success and service continuity
• Connect families with community resources and crisis services when needed
• Maintain accurate intake, eligibility, and compliance documentation within electronic health record systems
• Support ongoing insurance verification and documentation updates to ensure continued access to services throughout treatment
• Collaborate with Billing, Health Information Management (HIM), Quality, and other teams to meet regulatory and operational requirements
• Answer incoming calls and provide administrative support to school-based service teams
• Maintain compliance with privacy, confidentiality, security, and ethical standards
• Participate in training, team meetings, quality improvement initiatives, and professional development activities
• Perform other duties as assigned

Education, Experience, and/or Credential Qualifications

• High school diploma required
• Understanding of mental health systems and school-based service models
• Knowledge of community resources and the ability to coordinate support services
• Proficiency in documentation, electronic health records, and telephonic communication

Additional Qualifications

• Strong interpersonal, organizational, and communication skills
• Successful completion of background screening, including criminal history, driving record, abuse/neglect screening, and fingerprint check
• Current driver's license, acceptable driving record, and current automobile insurance required

Physical Requirements

Perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently to move objects. Use hands, fingers, and arms repetitively for typing, writing, and other computer-related tasks throughout the workday. Sit for extended periods while performing job duties. Occasionally stand and walk during the workday as needed. Ability to perform all essential functions of a sedentary office-based position.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity Employer.

Smoke and Tobacco Free Workplace Statement

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

EEO Statement

We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission.