VETERAN BENEFITS SPECIALIST II

State of Maryland; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a compassionate individual to support veterans and their families in navigating the complexities of benefits and entitlements. This role involves initiating claims for compensation, pensions, and other services to ensure that those who have served our country receive the support they deserve. The position requires a deep understanding of veterans' benefits and the ability to maintain professional relationships while managing confidential information. Join a dedicated team committed to making a difference in the lives of veterans and their dependents, and help uphold the values of service and support within the community.

Benefits

State of Maryland benefits

Equal opportunity employer

Encouragement for bilingual candidates

Support for candidates with disabilities

Qualifications

• High school graduation or equivalent is required.
• One year of experience providing services to veterans is essential.

Responsibilities

• Initiate and present claims for veterans' benefits to relevant agencies.
• Assist veterans and their dependents in receiving entitled benefits.

Skills

Claims handling experience

Knowledge of veterans' benefits

Professional relationship management

Confidential records management

Education

High school diploma or equivalent

Tools

Motor vehicle

Job description

GRADE: 14

LOCATION OF POSITION: 29449 Charlotte Hall Road, Charlotte Hall, MD 20622

Main Purpose of Job: This position initiates and presents claims for compensation, pension, entitlements, and other benefits to the United States Department of Veterans Affairs and other agencies on behalf of veterans, their eligible dependents, and their survivors. Helping veterans and their dependents receive benefits to which they are entitled is a requirement set forth in the Annotated Code of Maryland, State Government Article Subtitle 9.

MINIMUM QUALIFICATIONS:

1. Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
2. Experience: One year of experience providing services to veterans and their dependents.

DESIRED OR PREFERRED QUALIFICATIONS:

1. Previous claims handling experience with veterans, their dependents, and families regarding their benefits, services, medical care, and pensions.
2. Knowledge of State, Federal, and Local laws concerning the benefits, privileges, and obligations to veterans and their families.
3. Ability to maintain professional relationships with staff members and the public.
4. Ability to maintain confidential records and files.

LICENSES, REGISTRATIONS AND CERTIFICATIONS:

1. In accordance with United States Code, Title 38, Section 5901-5905, employees in this classification must be certified as a Veterans’ Services Counselor by the United States Department of Veterans Affairs.
2. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS: Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS: The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS: Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted. For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at [e-mail] or 410-767-4850, MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.