Veteran and Military Community Center Assistant – VA Work Study (Spectrum Center, San Diego, CA)

National University; San Diego (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

National University is seeking an Onsite Veteran & Military Community Center Assistant in San Diego. The role supports the VMCC team, assists with veteran education benefits inquiries, outreach, and data tracking.

The position requires current NU student status and strong customer service skills. Responsibilities include answering inquiries, coordinating with campus partners, updating publications, and ensuring confidentiality per NU guidelines.

Qualifications

• Requires experience in customer service and customer relations.
• Basic computer skills with Microsoft Office.
• Fundamental understanding of Veterans Education Benefits.
• Ability to follow written and oral instructions.
• Ability to complete projects in a timely manner.

Responsibilities

• Answers phone calls and directs students on campus and over the phone; handles emails and walk-in inquiries.
• Assists Veteran students with inquiries about benefits and activities.
• Participates in outreach within the community and on-campus events.
• Collects, compiles, and tracks data for VMCC; performs basic data analysis and generates reports.
• Performs clerical and office duties; maintains relationships with student support departments.
• Keeps Veterans publications updated for relevant constituencies.

Skills

Customer service

Data analysis

Communication

Follow instructions

Time management

Education

Currently enrolled NU student

Tools

Microsoft Office Suite

Job description

Compensation Range:

: $16.90 - $16.90

Position Summary

The Veteran & Military Community Center Assistant works in the Veteran & Military Community Center within the Campus Operations department. They provide support to the VMCC Associate Director, VMCC Coordinator, School Certifying Officials, and Veteran/Military Students and/or their dependents by assisting Veteran students with general inquiries about Veteran benefits, Veteran’s activities, and assisting with outreach. They may attend webinars, student orientations, and on-campus training seminars related to VA Education Benefits. Additional responsibilities may include other tasks related to on-campus Veteran Services as assigned.

Location: Onsite Spectrum Center, San Diego, CA

Essential Functions:

• Answers phone calls, directs students on campus and over the phone, sends and receives emails and answers questions to walk-in students.
• Assists Veteran students with general inquiries about Veteran benefits they can receive on and off campus, Veteran’s activities, directing students to other student support service locations at the University.
• Assists and participates in outreach within the community and with on-campus efforts and events.
• Collects, compiles, and tracks data in support of the Veteran & Military Community Center.
• Performs basic data analysis and generates reports.
• Conducts other clerical, office duties as required.
• Maintains positive relationships with student support departments, in order to facilitate services to students receiving Veteran-related educational entitlements.
• Assists with the development and distribution of accurate and current Veterans publications to relevant constituencies (brochures, flyers, posters and web content).
• Assists with maintaining regulatory, information security and confidentiality compliance in accordance with federal, state and NU guidelines.
• Maintains most current information and updates by attending required trainings to support VMCC Assoc. Director, VMCC Coordinator, School Certifying Officials, and Veteran/Military Students.

Requirements:

• Current NU student receiving Veteran Education Benefits under Title 38, U.S.C., Chapters 30, 31, 32, 33, 35, 1606, and Edith N. Rogers STEM Scholarship.
• Enrolled in and pursuing an approved program of education at a rate of 3/4 time or greater during the work study semester.
• Maintain good academic standing according to NU’s Satisfactory Academic Progress (SAP) Policy.
• Ability to meet National University’s employee performance and campus dress code standards.
• Experience in customer service and customer relations.

Technical / Functional Skills:

• Fundamental understanding of Veterans Education Benefits.
• Basic computer skills with experience using Microsoft Office Suite.
• Ability to understand and follow written and oral instructions.
• Ability to complete projects in a timely manner.

Note: Veterans with service-connected disabilities rated at 30 percent or more are given hiring priority for VA Work Study positions.

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part‑time benefits, please click here.

National University is committed to maintaining a high‑quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.