Vet Clinic Retention Associate

Vetcove Inc.; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

TridentCare is seeking a Vascular Dispatch Representative to support our remote, weekend scheduling near Columbus, OH. The role focuses on dispatching nurses, coordinating STAT/ASAP cases, and maintaining professional communication with field staff and clients.

You will manage high call volumes and provide reliable information while ensuring timely case readings and smooth operations in a fast-paced environment.

Qualifications

• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.

Responsibilities

• Assign Nurses to the proper general area and facilities as noted on the schedule.
• Page Nurses for STAT, ASAP and PRIORITY homes.
• Voice mail Nurses for 4 hour and 2 hour STAT turn around times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of delays of arrival and/or readings after 3-4 hours for regular cases.
• Must inform client of delays after 1 hour for STAT cases.
• Assist Nurses with daily needs and client information.
• Cross-train into Customer Service role.
• Answer phones promptly (within 3 rings).
• Dispatch overflow orders and assign STAT cases within set times.

Skills

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Independence

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231

Remote Part-Time Saturday/Sunday 3:30pm-12:00am EST

Join a team that makes a difference in patient's lives every day!

TridentCare is the leading mobile diagnostics company in the nation. We're making a difference in lives of our patients every day!

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner. The Dispatcher is expected to take between 90 and 130 calls per day. The employee must maintain a professional demeanor at all times considering the sensitivity of the work.

Essential Duties and Responsibilities

• Assign Nurses to the proper general area and facilities as noted on the schedule.
• Page Nurses for "STAT", ASAP and PRIORITY homes.
• Voice mail Nurses for 4 hour and 2 hour STAT turn around times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
• Must inform client of any delays after 1 hour for STAT cases.
• Must assist Nurses with a variety of daily needs (directions, case type, client info).
• Must be willing to cross-train into Customer Service role.
• Answer phones in a timely manner (within 3 rings)
• Flexible to assist with overflow orders (client orders)
• Must assign STAT cases within 10 minutes of appearing on screen.
• Must assign regular calls within 15 minutes of appearing on screen.
• Persistently dispatch all calls to Tech (page twice)
• Focus on assigned dispatch area, but must be aware of activity in other areas.

Qualifications

• Ability to work independently and with a team.
• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus) and motivate others.
• Encourage and inspire others
• Knowledge of customer service strategies.
• Solid analytical skills.
• Ability to work independently in a high volume environment.
• Knowledge of Medical Terminology a plus but not required.