Vertical Operations Manager (West)

UVeye Inc.; Seattle (WA); Presencial; USD 110.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Medical, Dental, Vision

Company 401k Match

20 PTO days, Company paid holidays

Career growth as we scale across theUS

Descripción de la vacante

UVeye Inc. in Seattle is seeking a Field Service Operations Leader to drive delivery, installation, and lifecycle service across Fleet, Rental, or Dealership verticals.

You will oversee planning, safety, quality, and capacity planning, while aligning with Sales and Implementation to translate commitments into executable plans. You will manage Field Service Engineers and installation partners, drive 80% utilization, monitor KPIs, and ensure on-time delivery and first-time fix rates.

Formación

• 5+ years leading field operations or service delivery.
• Experience managing distributed field teams.
• Experience in automotive or similar operations.
• Ability to lead cross-functional initiatives across Sales, CS, Implementation, and Operations.
• Proficiency with capacity planning, resource allocation, and forecasting.
• Strong understanding of KPIs and operational metrics.
• Experience with high-volume deployment, installation, or field service projects.
• Experience managing third-party vendors and partners.
• Proficiency with ERP/CRM/FSM systems to manage operations.
• Strong analytical and data-driven problem-solving skills.

Responsabilidades

• Ensure on-time delivery, installation, and lifecycle service.
• Oversee planning, resources, safety compliance, and quality for installations.
• Align with Sales/Implementation to translate commitments into plans.
• Manage Field Service Engineers and coordinators; optimize utilization.
• Oversee installation partners and vendors; monitor performance.
• Drive KPIs and OKRs; implement corrective actions as needed.

Conocimientos

Field Operations Leadership

Team Management

Cross-Functional Collaboration

Capacity Planning

Resource Allocation

Operational Forecasting

SLA / KPI Management

Vendor Management

ERP/CRM/FSM Systems

Data-Driven Decision Making

Communication

Travel Willingness

Educación

Bachelor's degree in Business, Engineering, or Supply Chain

PMP/Lean Six Sigma (plus)

Herramientas

ERP systems

CRM systems

FSM systems

Descripción del empleo

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

A day in the life and how you’ll make an impact:

• Operational Accountability: Ensure the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This includes delivering installations on time, maintaining SLA compliance, scaling delivery capacity, and achieving target costs.
• Delivery & Support Ownership: Oversee all aspects of planning, resource allocation, safety compliance, and quality for installations, maintenance activities. Ensure installation targets are met: 2 days for Rental/Dealership installations and 4 days for Fleet installations. Ensure that maintenance (support visits) have a clear scope of work to complete on time, with a first time right approach.
• Sales-Operations Interface: Act as the operational counterpart to the Sales and Implementation teams. This involves confirming the feasibility of sales commitments, identifying associated risks, and translating those commitments into concrete, executable operational plans.
• Field Service Leadership: Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning.
• Vendor Oversight: Manage installation partners and contractors. Responsibilities include continuously monitoring and evaluating vendor performance across key areas like cost, quality, and execution.
• KPI & OKR Management: Proactively achieve critical operations metrics, including on-time delivery, first-time fix rates, and target cost per install, by implementing proactive corrective actions.

Requirements:

• 5+ years of experience leading field operations, service delivery, or technical operations teams.
• Experience managing distributed Field Service Engineers (FSEs) or technical field teams.
• Experience in the automotive, fleet, rental, dealership, or a similar operational environment.
• Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations.
• Experience with capacity planning, resource allocation, and operational forecasting.
• Strong understanding of SLAs, KPIs, and operational performance metrics.
• Experience managing high-volume deployment, installation, or field service projects.
• Experience managing third-party vendors, contractors, and installation partners.
• Proficiency with ERP, CRM, or Field Service Management (FSM) systems to manage operations and drive performance.
• Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics.
• Excellent communication, stakeholder management, and escalation management skills.
• Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
• PMP, Lean Six Sigma, or other project management certifications are a plus.
• Travel to on-site locations based on business flow.

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $110,000 - $125,000. In addition, this position is also eligible for Bonus.

Physical Requirements:

This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye:

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.