Vertical Account Manager, Healthcare, Spectrum Business

Charter Communications, Inc.; Cerritos (CA); On-site; USD 57,000 - 95,000; Full time

Job summary

Spectrum Business seeks a Vertical Account Manager, Healthcare to drive growth and satisfaction for enterprise healthcare accounts in the U.S. You will manage day-to-day relationships, protect revenues, and uncover upsell opportunities. Travel to customer sites is required, with a focus on HIPAA compliance and exceptional service.

Required: account management experience in healthcare, English proficiency, and ability to meet revenue quotas. High school diploma; a business degree preferred.

Qualifications

• High school diploma or GED or equivalent.
• 5+ years in account management or strategic account sales, healthcare preferred.
• Read, write, speak and understand English; HIPAA knowledge a plus.
• Proven ability to meet revenue quotas in healthcare accounts.
• Experience managing hundreds of named accounts and familiarity with billing systems.

Responsibilities

• Proactively manage a module of healthcare enterprise accounts for satisfaction and retention.
• Meet or exceed monthly revenue quotas by nurturing relationships and renewals.
• Conduct regular face-to-face meetings and account reviews to identify opportunities.
• Act as customer advocate, coordinating with Spectrum to resolve issues and maintain service levels.
• Maintain accurate client data and contract details for regulatory tracking.
• Establish procedures to support accounts and assist with collections when needed.
• Stay informed about pricing, promotions and training to improve knowledge.
• Attend sales meetings and training to sharpen skills.

Skills

Account management

Healthcare knowledge

Sales skills

Relationship building

Communication

Education

High school diploma or GED

Bachelor's degree in business or related field

Tools

Billing systems (ICOMS/CSG)

Salesforce

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, Healthcare at Spectrum Business, you will proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum's reputation for trusted solutions in the healthcare market.

How YouWillMake an Impact

• Proactively manage an assigned module of healthcare enterprise accounts, ensuring client satisfaction and retention
• Meet or exceed monthly revenue and sales quotas by nurturing relationships, securingrenewalsandidentifyingnew opportunities within assigned accounts
• Conduct regular face-to-face meetings and account reviews to assess needs, presentsolutionsand secureadditionalbusiness
• Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions andmaintainhigh service standards
• Maintain and update internal databases withaccurateclient information and contract details for regulatory tracking as needed
• Establish andmonitorinternal procedures to support assigned accounts andassistwith collections when necessary
• Stay informed about service pricing,processesand promotions by completing required training sessions
• Attend sales meetings and training programs to enhance knowledge and skills

Working Conditions

• Office-based role with significant travelrequiredto customer locations, including travel during inclement weather using a reliable personal vehicle

What You Will Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent from an accredited organization (GED)

Experience

• Account management experience in healthcare or related field

Skills

• Read, write,speakand understand English
• Thorough understanding of HIPAA and compliance requirements
• Proven ability to meet a $3,000 monthly revenue quota
• Experience managing around 300 named accounts as an account manager
• Proficiencywith ICOMS/CSG or other billing systems
• Strong verbal, written and interpersonal communication skills
• Ability to travel up to 30 percent of the time to assigned territories
• Valid and active State driver's license with safe driving record

Preferred Qualifications

Education

• Bachelor's degree in a business-related field or equivalent combination of education, training and experience

Experience

• 5+ years of strategic account sales or account management experience
• 5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)
• 5+ years of strategic account management in healthcare verticals such as pharmaceutical sales, surgical representative or hospital account management

Skills

• Experience as a successful internal "hunter" in sales ortelesales
• Salesforceproficiency
• Aptitude for learning Spectrum's product suite
• Industry knowledge and strong attitude
• Proficiency in Microsoft Word, Excel and PowerPoint

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $57,400.00 and $94,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $71,400.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.