Vertical Account Manager, Government & Education

Spectrum; City of Syracuse (NY); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Comprehensive pay and benefits

Commission-based earnings

Job summary

Spectrum seeks a dedicated Vertical Account Manager, Government and Education to nurture and expand connections with government and education clients. This field-based role manages assigned accounts, drives revenue growth and champions customer satisfaction, with up to 30% travel.

Requires proven B2B sales, cold calling, and a hunter mindset, plus ability to meet monthly quotas and travel as needed. Travel-ready and licensed to drive are essential.

Qualifications

• 5+ years of vertical account sales or management experience.
• 3+ years of experience in state or local government and education verticals.
• 2+ years of outside telecommunications sales with a proven track record of exceeding sales objectives.
• Bachelor’s Degree from a four-year college or university preferred, ideally in a business-related field.
• Proven history of B2B selling and meeting monthly quotas.
• Proven cold calling and prospecting for new clients.
• Ability to travel up to 30% of the time and manage territory effectively.

Responsibilities

• Manage day-to-day relationships with assigned government and education accounts to drive retention and growth.
• Identify and secure upsell opportunities for fiber-based services and transition clients from coax to fiber solutions.
• Conduct regular face-to-face meetings and account reviews to renew contracts and capture new sales.
• Serve as the primary advocate for assigned customers across Spectrum departments.
• Collaborate with internal teams to address inquiries and resolve issues via written and verbal communications.
• Maintain accurate customer information in internal databases and support contract tracking.

Skills

B2B selling

Cold calling

Hunter mindset

Quota attainment

Presentation skills

Communication skills

Travel readiness

Valid driver's license

Education

Bachelor’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building relationships and uncovering new opportunities? Spectrum seeks a dedicated Vertical Account Manager, Government and Education to nurture and expand connections with government and education clients. In this field-based role, you will manage assigned accounts, drive revenue growth and champion customer satisfaction. Your efforts will directly enhance Spectrum's presence and impact in critical markets.

How You’ll Make an Impact

• Manage day-to-day relationships with assigned government and education accounts to drive retention and growth
• Identify and secure upsell opportunities for fiber-based services and transition clients from coax to fiber solutions
• Conduct regular face-to-face meetings and account reviews to renew existing contracts and capture new sales
• Serve as the primary advocate for assigned customers, ensuring satisfaction across Spectrum departments
• Collaborate with internal teams to address customer inquiries and resolve issues through written and verbal communications
• Maintain accurate customer information in internal databases while supporting regulatory contract tracking
• Stay current on Spectrum’s pricing, procedures and sales promotions through ongoing training

Working Conditions

• Office environment
• Travel required up to 30% of the time

What You’ll Bring to Spectrum

Required Qualifications

Skills

• Successful history of B2B selling
• Proven cold calling (prospecting / door knocking) for new clients
• Hunter mindset to existing Government/Education customers and negotiate new, renewed, or amended contracts
• Must have proven ability to consistently meet monthly quota
• Proven presentation ability required since they develop customer-centric solutions and deliver sales proposals on product features and benefits
• Proven verbal, written, and interpersonal communication skills
• Attend all sales meetings and training sessions as required by management
• Ability to travel 30% of the time (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Valid and active State driver’s license and safe driving record required

Preferred Qualifications

Education

• Bachelor’s Degree from a four-year college or university preferred, ideally in a business-related field

Experience

• 5+ years of vertical account sales or management experience
• 3+ years of experience in state or local government and education verticals
• 2+ years of outside telecommunications sales with a proven track record of successfully exceeding sales objectives, preferably selling data, voice, and/or video solutions in the telecommunications business-to-business industry

Skills

• Proven sales ability of data, voice, cloud and/or video solutions within industry or
• Premise-Based Voice and Data product sales
• Has the aptitude to learn the product suite and the "Charter way"
• Demonstrated proficiency with Word, Excel, PowerPoint

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $47,800.00 and $79,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $71,400.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.