Verizon Customer Success Representative at AMI Piscataway, NJ

AMI; Piscataway Township (NJ); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

AMI is seeking a Verizon Customer Success Representative in Piscataway, NJ. The role involves directly engaging with customers, providing product information, and assisting in the sign-up process. Applicants should have 1-3 years of experience in sales or customer service, with excellent communication skills and a solution-oriented mindset. This position emphasizes building rapport and delivering an outstanding customer experience. Join AMI in its mission to improve customer satisfaction and personal development opportunities.

Qualifications

• 1-3 years of successful sales or customer service experience.
• Possess a solution-oriented mindset and the ability to handle objections.
• Excellent verbal communication and presentation skills.

Responsabilités

• Engage with customers to inform them about products and services.
• Consult with customers to understand their needs and provide recommendations.
• Build relationships with new customers.

Connaissances

Sales experience

Customer service

Negotiation skills

Verbal communication

Time management

Description du poste

Verizon Customer Success Representative job at AMI. Piscataway, NJ.

The Verizon Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Verizon Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.

As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.

Responsibilities of the Verizon Customer Success Representative:

• Provide pertinent sales product and service information to customers in-person
• Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
• Develop and build relationships with new customers
• Answer and address questions and concerns in the most efficient way and elevate concerns to the appropriate department or team member
• Overcome objections respectfully and professionally
• Ensure complete satisfaction throughout the entire experience
• Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
• Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions

Requirements of the Verizon Customer Success Representative:

• 1-3 years of successful sales, customer service, cold‑calling, or client relations experience
• Possess a solution‑oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
• Excellent presentation, negotiation, and verbal communication abilities
• Independent and self‑motivated, but can also work effectively in a team setting
• Work with a multitude of people both externally and internally with customers and team members
• Outstanding time management, prioritization, and organization skills