Verizon Consumer Group: Customer Experience Summer 2027 Internship

verizon; United States; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Intern Marquee event

Job summary

Verizon is seeking future-focused interns who combine AI fluency with a drive to grow. You’ll gain broad exposure across our AI-first ecosystem and work on a real project in real time to drive impact.

Thishybrid internship runs 10 weeks from June to August 2027, based in Basking Ridge, NJ, with relocation support if needed and an Intern Marquee event to connect with senior leaders.

Qualifications

• Enrolled in a Bachelor's degree program with graduation between Dec 2027 and Jun 2028.
• Available for full-time, hybrid, 10-week internship from Jun 2027 to Aug 2027.
• Authorized to work in the U.S. without sponsorship.
• Willingness to travel and relocate as needed.
• Demonstrates agile, clear written and verbal communication.
• Experience driving cross-functional projects and simplifying processes.

Responsibilities

• Work on a real project in real time with impactful business implications.
• Contribute to end-to-end customer journey analysis and optimization.
• Collaborate with product, operations and tech teams to design omnichannel solutions.
• Gather and interpret customer feedback and data to advocate for customer-first enhancements.

Skills

Systems thinking

Data-driven

Cross-functional

Agile mindset

Customer-centric

Ethical judgment

Mentorship readiness

Education

Enrolled in Bachelor's degree; graduation 2027–2028

Tools

Google Workspace

Microsoft Office

Jira

Miro

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Launch your career where innovation meets immediate impact.

As an intern at Verizon, you won't just join a specific business unit - you'll gain broad exposure across our entire AI-first ecosystem. We value cross-disciplinary thinkers and offer rising seniors a true launchpad. High-performing interns may have the opportunity to be considered for our elite developmental rotational program, unlocking cross-organizational mobility and rapid skill development.

We're seeking future-focused builders who combine technical AI fluency with an innate drive to grow.

Ideal candidates are agile problem solvers who think in systems, leverage data, and streamline complex processes. Crucially, we're looking for leaders with the capacity to break down silos, influence cross-functional teams, build lasting trust, and navigate AI ethics with a customer-first lens-all while collaborating with mentors across business units to help shape the future of tech.

What you’ll be doing...

You and your team will be working on a real project in real time: it'll be impactful and timely work that the business depends on.

In recent summers, interns in Consumer Customer Experience have:

• Conducted end-to-end customer journey friction analysis across digital and physical touchpoints to identify pain points and optimization opportunities.


• Partnered with product management, operations, and technology teams to support the design and deployment of seamless omnichannel solutions.


• Gathered, synthesized, and interpreted customer feedback, behavioral data, and operational metrics to advocate for customer-first enhancements.

In this hybrid internship, based out of Basking Ridge, NJ, you'll have a defined work location that includes work from home and assigned office days set by your manager. If relocation is required, relocation assistance may be available.

You’ll also join us for the Intern Marquee event in Basking Ridge, NJ, a unique, in-person experience designed exclusively for all US interns. This multi-day event is your chance to build your connections through structured networking, and be inspired by top executives in a professional environment.

Who we're looking for...

Driven to perform at your personal best, you thrive in fast-paced environments where dynamic challenges require speed, adaptability, and an entrepreneurial mindset. You look beyond basic execution, and use systems thinking, data-driven reasoning, and technical acumen to streamline complex processes and solve tough problems. Passionate about continuous learning, you take smart, calculated risks and lead with ethical judgment. You bring a collaborative, \"One Team\" spirit that breaks down silos and influences stakeholders across the business to deliver customer-centric impact.

All successful applicants to this role will:

• Be currently enrolled in a Bachelor's degree program with a graduation date between December 2027 - June 2028, and be in good academic standing.


• Have ability to participate in a full-time, hybrid, 10-week (temporary) internship between June 2027 to August 2027.


• Have authorization to work in the U.S. without restrictions or need for future sponsorship.


• Be willing and able to travel.


• Be willing and able to relocate.


• Demonstrate agile, clear, and persuasive written and verbal communication.


• Have demonstrated work or project expertise in designing frictionless, end-to-end customer or user journeys powered by dynamic pricing, predictive value realization, or complex MarTech stacks.

Even better if you have one or more of the following:

• Current enrollment in a Bachelor's degree program in one of the following majors: Business Administration, Marketing, Human-Computer Interaction (HCI), Product Management, Data Analytics, or a related field.


• Business, Financial & Data Acumen, including tools such as Google Workspace, Microsoft Office, Miro, or Jira.


• Familiarity with customer journey mapping tools, design thinking frameworks, or omnichannel service delivery models.


• Knowledge of product management concepts, user experience (UX) research methodologies, or process flow mapping.


• Demonstrated experience driving cross-functional projects, applying systems thinking, data-backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.


• A track record of rapid skill acquisition and entrepreneurial i