Venue Usher/Ticket Taker

Live Nation Entertainment; Silver Spring (MD); On-site; USD 24,314 - 27,552; Part time

Benefits offered by this job

Part-Time Employee Benefits Available

Flexible Scheduling

Job summary

A leading live entertainment company is seeking part-time ushers in Silver Spring, Maryland, to ensure the safety and satisfaction of guests during events. Responsibilities include greeting guests, assisting with ticket verification, and resolving any issues to facilitate a welcoming experience. Ideal candidates will have a high school diploma and previous customer service experience. The role requires evening availability and physical capability to lift heavy objects. Starting pay is $20.00/hr, with flexible scheduling and part-time benefits available.

Qualifications

• Evening availability required; typical shows run from 5pm – 11:30pm.
• At least 1 year in a customer/guest service role preferred.
• Ability to lift 50lbs alone or up to 200+lbs with assistance.

Responsibilities

• Greet guests and scan tickets upon entry to the venue.
• Assist with locating seats and answer guest questions.
• Help resolve guest complaints or problems.

Skills

Customer service

Strong communication skills

Attention to detail

Punctuality

Education

High School Diploma or equivalent

Job description

Overview

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. Safety for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. Our commitment to EFFICIENCY helps us stay well-organized. Create Once in a Lifetime Experiences for our Fans.

The Role

As an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at all times. You will be one of the first points of contact for guests and play an essential role in delivering a smooth and welcoming experience. This position involves processing guests into the venue, answering general questions, assisting with seating and ushering, and performing light cleaning/restocking during the show, while supporting guests before, during, and after the event.

Job Functions

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels around the venue during the event
• Assist patrons by giving directions inside or outside the venue
• Provide assistance to guests who require help with accessibility, such as accelerated entry, manual screening, guidance to interpreters and accessible areas
• Assist with keeping the venue safe, clean and presentable to the guest
• Help resolve guest complaints or problems
• Examine tickets or passes to verify authenticity
• Verify staff credentials at front entrances/restricted areas
• Show guests to exits or provide other instructions or assistance in case of emergency
• Partner with fellow team members at the end of show to perform all closing duties
• Radio communication within and to other departments to relay crucial details of guest activity/movement
• Additional tasks as assigned by management

Qualifications

• Evening availability required. Typical shows run from 5pm – 11:30pm
• High School Diploma or equivalent (GED, HiSET)
• Attention to detail a must
• Strong verbal, written and interpersonal communication skills
• Report writing and penmanship skills
• Acute sense of judgment, tact and diplomacy
• At least 1+ year in a customer/guest service role strongly preferred
• Strong sense of punctuality
• Position requires constant standing, walking, climbing stairs and occasional sitting
• Ability to lift 50lbs alone or up to 200+lbs with assistance
• Multilingual skills a plus

Compensation

• Starting at $20.00/hr.
• Part-Time Employee Benefits Available
• Flexible Scheduling

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

The Expected Compensation For This Position Is
$17.65 USD - $20.00 USD Hourly

• Pay is based on a number of factors including market location, qualifications, skills, and experience.