Venue Usher/Ticket Taker

Live Nation; Silver Spring (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Part-Time Employee Benefits Available

Job summary

Live Nation Entertainment is seeking an usher/ticket taker to help ensure guest safety and assist with needs before, during, and after shows at our venues. You will maintain a welcoming environment and guide guests to seating, restrooms, concessions, and exits.

The role emphasizes strong guest service, the ability to handle questions and concerns, and a commitment to safety and orderliness throughout events.

Qualifications

• Evening and weekend availability required.
• High school diploma preferred.
• 1+ year guest service experience preferred.
• Excellent attendance, punctuality, and time-management skills.
• Ability to stand and walk for extended periods and lift 25+ lbs.

Responsibilities

• Greet and welcome guests upon arrival.
• Scan and validate tickets at venue entrances.
• Direct guests to seating areas, restrooms, concessions, exits, and other venue locations.
• Verify tickets and credentials for access to designated seating areas and restricted areas as needed.
• Assist guests with questions, concerns, complaints, or other issues, escalating matters to supervisors or management when appropriate.
• Provide assistance to guests with accessibility needs, including expedited entry and guided seating.
• Assist with maintaining a safe, clean, orderly, and welcoming environment for guests and staff.
• Monitor guest activity and address situations affecting safety or experience.
• Assist with verifying staff, artist, tour, and other credentials as needed.
• Assist with pre- and post-event setup and breakdown of equipment and guest service areas.
• Provide directions and assistance inside and outside the venue.
• Assist with emergency procedures and evacuations.

Skills

Customer service

Attention to detail

Communication skills

Punctuality

Education

High school diploma or equivalent

Job description

Job Summary:

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/ .

Who Are We?

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY , is our way of staying well-organized.

So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

As an usher/ticket taker, you will help to ensure safety, engage with guests to assist with their needs before, during and after the show, and help to maintain the appearance, cleanliness & integrity of the venue during showtimes.

Job Functions

• Greet and welcome guests upon arrival.
• Scan and validate tickets at venue entrances.
• Direct guests to seating areas, restrooms, concessions, exits, and other venue locations.
• Verify tickets and credentials for access to designated seating areas and restricted areas as needed.
• Assist guests with questions, concerns, complaints, or other issues, escalating matters to supervisors or management when appropriate.
• Provide assistance to guests with accessibility needs, including expedited entry, manual screening, and guidance to accessible seating and other areas.
• Assist with maintaining a safe, clean, orderly, and welcoming environment for guests and staff.
• Monitor guest activity throughout events and address situations that may affect guest safety or the overall event experience.
• Assist with verifying staff, artist, tour, and other authorized credentials as needed.
• Assist with pre- and post-event setup and breakdown of equipment and guest service areas.
• Provide directions, instructions, and other assistance to guests both inside and outside the venue.
• Assist with emergency procedures, including directing guests to exits and providing instructions during evacuations or other emergency situations.
• Perform additional duties and responsibilities as assigned by management.

Qualifications

• Strong afternoon and evening availability on both weekdays and weekends is required.
• High school diploma or equivalent preferred.
• Previous guest service experience preferred; 1+ year preferred.
• Excellent attendance, punctuality, and time-management skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Sound judgment, tact, and diplomacy when interacting with guests, staff, tour personell and management.
• Ability to remain professional and composed in a variety of situations.
• Ability to stand and walk for extended periods, climb stairs, and occasionally sit, lift, and carry items weighing 25+ lbs.

Compensation:

$20.00/hr

Part-Time Employee Benefits Available

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$18.00 USD - $20.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.