Venue Technology Operations Manager

PMY Group; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology integration firm is hiring a Venue Technology Operations Manager in Miami, FL. This role involves overseeing IT, AV, and telecommunications support at major sports events. Ideal candidates have 5+ years in IT and understanding of networking technologies. Excellent communication skills are crucial as you coordinate with various stakeholders and ensure operational excellence across project venues.

Qualifications

• 5+ years of experience in IT, AV, or telecommunications.
• Strong understanding of networking and IP technologies.
• Experience with live events and technical support.

Responsibilities

• Provide on-site and remote IT support for events.
• Oversee telecom and network service delivery.
• Coordinate with project stakeholders daily.

Skills

IT support

AV systems knowledge

Networking (Layers 1–3)

Wi-Fi and mobile networks

Stakeholder management

Communication skills

Problem-solving under pressure

Bilingual (English/Spanish)

Tools

CompTIA Network+

Cisco CCNA

ITIL Foundation

Job description

Venue Technology Operations Manager – PMY Group, Miami, FL

PMY Group is hiring an experienced Venue Technology Operations Manager for a fixed‑term contract (May 1, 2026 to June 30, 2026) to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues. The role requires on‑site technical support, ensuring consistent standards, documentation, and performance across client projects and live event operations.

Key Responsibilities

Operational Support

• Provide on‑site and remote IT, AV, and telecom support across assigned venues and projects.
• Support event operations, including system setups, live monitoring, and post‑event resets or troubleshooting.
• Act as first‑response resource for issues affecting event technology, networks, or broadcast infrastructure.
• Collaborate with PMY’s engineering, design, and operations teams to uphold technology standards and ensure system reliability.
• Document configurations, network diagrams, and operating procedures to maintain consistency across venues.

Telecommunications & Network Oversight

• Oversee and validate the delivery of network and telecom services by partners, subcontractors, or venue teams.
• Supervise planning, deployment, testing, and operation of telecom and network systems, including LAN/WLAN/WAN/MAN networks, Internet, VLAN, VPN, and firewall services, Broadcast Contribution Networks (BCN), mobile connectivity (carrier and private 5G), radio communications and spectrum management, and CATV/IPTV cabling and containment systems.
• Ensure compliance with PMY and client infrastructure standards during setup, testing, and operations.
• Participate in readiness sessions, rehearsals, and operational workshops as required.

Stakeholder & Project Coordination

• Coordinate with venue technology managers, service providers, and operational teams to align daily priorities.
• Provide daily and end‑of‑day updates, incident reports, and escalation summaries as required.
• Interface with central PMY support or client command centers to manage incidents and maintain service visibility.
• Support assessment and implementation of change requests, including technical feasibility and risk evaluation.
• Assist in post‑event reporting and lessons‑learned documentation.

Qualifications

• 5+ years of experience in IT, AV, or telecommunications—ideally in live event, stadium, or mission‑critical environments.
• Strong understanding of networking (Layers 1–3), IP addressing, VLANs, and WAN technologies (dark fiber, MPLS, DWDM).
• Experience with Wi‑Fi and mobile network systems, including private 5G or DAS environments.
• Familiarity with AV and broadcast systems used in large venues.
• Understanding of cabling infrastructure (fiber and copper) and testing standards.
• Experience with ITSM processes, incident and change management.
• Excellent communication and stakeholder management skills; able to engage both technical and non‑technical audiences.
• Demonstrated ability to perform under pressure and adapt in dynamic environments.
• Fluent in English; bilingual (English/Spanish) preferred for Mexico‑based positions.
• Flexible to work nights, weekends, and event schedules.

Preferred Certifications

• CompTIA Network+ or equivalent
• Cisco CCNA or equivalent networking certification
• ITIL Foundation or other IT service‑management training
• PMP preferred
• Spectrum management or radio communications certification preferred

About PMY Group:
PMY Group partners with the world’s leading sports, entertainment, and public‑sector organizations to plan, design, integrate, and operate technology systems that enhance guest experiences and operational excellence. With projects across more than 1,000 venues globally, PMY offers opportunities to work at the intersection of technology, events, and innovation—delivering impactful solutions that connect people and places through technology.