Venue Technology Assistant - Glen Helen Amp.

Legends; San Bernardino (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Legends Global is seeking a capable technical support specialist to maintain and troubleshoot POS systems for events. You will provide level 1–2 support, implement improvements, and ensure hardware and software operate smoothly before, during, and after events.

The role requires strong analytical, verbal and written communication skills, adaptability to changing environments, and the ability to work with various internal and external stakeholders.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to build relationships with internal and external stakeholders.
• Able to adapt to changing environments.

Responsibilities

• Provide level 1–2 POS support and escalate when needed.
• Initiate and implement improvements in responsibilities.
• Conduct venue walk-throughs to ensure systems operate before and during events.
• Replace defective hardware before, during and after events.
• Diagnose software, firmware and hardware errors.

Skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Stakeholder relations

Adaptability

MS Office

Lifting ability

Tools

Microsoft Office

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalates when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications

Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs Pay rate: $20/hr Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.