Venue Technology Assistant - Dos Equis Pavilion

ASM Global; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Legends Global is seeking a capable tech support associate to keep our venue POS and related systems running smoothly across events. You will provide level 1 and 2 support, diagnose hardware and software issues, perform pre-event walk-throughs, and implement improvements while upholding safety and company standards.

The role requires strong communication, adaptability, physical stamina, and the ability to work in fast-paced environments.

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion.
• Strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately.
• Highly effective oral presentation and written communication skills.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical thinking

Problem-solving

Verbal communication

Written communication

Microsoft Office

Adaptability

Physical stamina

Team collaboration

Tools

POS systems

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It’s our expertise that makes up Legends Global. We know what it’s like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications

Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.