Venue Technology Assistant - Credit Union 1 Amphitheater

asmglobal; Tinley Park (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Legends Global in Tinley Park, IL seeks a dedicated support technician to provide level 1 and 2 POS system assistance during events. You will implement improvements, diagnose hardware and software issues, and ensure systems operate flawlessly before and during events.

The role requires strong analytical and communication skills, physical capability to lift up to 50 lbs, and the ability to work in a fast-paced venue environment. Equal opportunity employer.

Qualifications

• Solid analytical and problem-solving skills.
• Ability to organize, manage, and complete multiple tasks efficiently.
• Strong verbal and written communication; able to relate to internal and external stakeholders.

Responsibilities

• Provide level 1 & 2 support to point-of-sale system problems and escalate when necessary.
• Initiates and implements improvements to areas of responsibility.
• Conduct venue walk-through to ensure all systems are operational before and during events.
• Replace defective hardware before, during and after events.
• Diagnose software, firmware & hardware errors and breakages.
• Maintain knowledge of the organization and adhere to standards and practices.

Skills

Analytical skills

Problem-solving

Organization

Communication

Stakeholder management

Tools

MS Office

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications

Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

pay rate - $17.00 per hour

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.