Venue Technician

Level99; Natick (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

Level99 in Natick, MA is seeking a Venue Tech to keep Challenge and gameplay systems running smoothly across the venue. You will inspect, maintain, repair, and troubleshoot mechanical, electrical, and safety elements while delivering high hospitality standards during live operations.

We value hands-on problem solvers who can work 10+ hour shifts, with a flexible schedule including nights, weekends and holidays. Prior experience with tools, wiring, or AV systems is a plus; training provided.

Qualifications

• Ability to work flexible schedule (days, nights, weekends and holidays)
• Safe and competent use of common hand and power tools
• Ability to triage safety-critical issues based on risk to guests and staff
• Ability to lift up to 50 lbs and stand for extended periods

Responsibilities

• Complete weekly inspections on every Challenge across mechanical, electrical, structural and safety elements
• Own first-response troubleshooting and repair during live operations, escalating when needed
• Uphold hospitality and show standards in guest-facing areas while performing visible work
• Perform preventative maintenance including touch-up painting, tightening hardware, cleaning components, and inspecting wear points
• Document all work in MaintainX and communicate closures, reopenings, and operational impacts in real time

Skills

Flexible schedule

Tools usage

Safety-first

Body endurance

Team player

Verbal communication

Education

B.S. in Production/Engineering

Tools

PLC systems

AV systems

Electrical wiring

Carpentry

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

As a Venue Tech, you keep every Challenge in the Venue running at a best-in-class level for Level99 Players. You own the inspection, preventative maintenance, repair, and troubleshooting of every Challenge and gameplay system in the Venue, and you're the first response for facility maintenance across the Venue.

If you like solving problems with your hands, take pride in getting the details right, and want to work on something no other venue has, this role is for you.

RESPONSIBILITIES

• Complete weekly inspections on every Challenge across mechanical, electrical, structural and safety elements
• Own first-response troubleshooting and repair when a Challenge or gameplay system fails during live operations, resolving what you can and escalating what you can't
• Uphold hospitality and show standards in Guest-facing areas while performing visible work
• Perform preventative maintenance including touch-up painting, tightening hardware, cleaning components, and inspecting wear points
• Serve as first response for general facility and Venue maintenance, resolving what you can and escalating what you can't
• Document all work in MaintainX and communicate closures, reopenings, and operational impacts in real time internally and with cross-functional teams.

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Safe and competent use of common hand and power tools
• Ability to triage and prioritize competing issues based on safety, Player impact, and urgency
• Ability to work 10+ hour shifts, stand and walk for extended periods, climb stairs and ladders, and lift up to 50 lbs
• Strong verbal and written communication skills, with the ability to work well in a team environment
• A positive, joyful, upbeat and energetic attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Low-voltage wiring, electro-mechanical repair, or electrical troubleshooting
• PLCs, microcontrollers, sensors, or other controls and automation systems
• PC, network, or AV systems troubleshooting
• Carpentry, fabrication, or work with wood, metal, and plastics
• Scenic painting, surfacing, or refinishing
• Theatrical lighting, DMX, sound, or show control systems
• Rigging inspection and maintenance
• General facility maintenance including plumbing and HVAC
• Experience in entertainment, attractions, theme parks, escape rooms, theatre, or live events
• Relevant Education: B.S. in Production, Design, Theatre Tech, Engineering, or other related degree
• CPR/AED/First Aid Certified

$22 - $27 an hour

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"\

Level99 is an E-Verify employer.