Guest Experience Associate - Entertainment Venue

Level99; Natick (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

Level99 is seeking a Guest Experience Associate to deliver fun and engaging service in a clean, safe environment. You will greet guests, provide tours, assist with check-in, and nurture guest relationships while upholding brand standards.

The role requires a flexible schedule (including nights and weekends), the ability to stand for extended periods, and strong communication skills. This on-site position emphasizes teamwork and high energy in a dynamic entertainment venue.

Qualifications

• Flexible schedule including days, nights, weekends and holidays.
• Eight-hour shifts with ability to stand, sit, squat or walk for long periods.
• Lift and carry up to 50 pounds.
• Work well under pressure in a fast-paced environment.
• Strong verbal and written communication.
• Embrace new technology in operations.
• Team player with a positive attitude.

Responsibilities

• Prioritizes the guest experience by greeting guests, providing tours, answering questions, assisting with wayfinding and moving guests efficiently through lines and check-in.
• Maintains upkeep, cleanliness, and operations of the entertainment venue.
• Provides authentic, fun, approachable interpersonal interactions and shows up on time daily to deliver best-in-class service.
• Upholds Level99 brand and visual standards across all parts of the business.
• Assists with operations including POS tasks, account creation, troubleshooting, cash handling and daily cleaning.
• Offers guests the best value through sales techniques and recommendations.
• Supports venue opening and closing tasks as assigned.

Skills

Flexible schedule

Stamina for long shifts

Physical ability to lift 50 lbs

Communication skills

Team player

Energetic attitude

18+ years old

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

Guest Experience Associates are the life of Level99 and bring the fun! Associates are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships all while maintaining a fun, clean and safe environment. They are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand. The Guest Experience Associates Team is made up of fun, funny, honest and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.

RESPONSIBILITIES

• Prioritizes the guest experience, by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check in process.
• Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
• Provides guests with the best value through sales techniques and recommendations.
• Assists with venue opening and closing tasks as assigned.
• Other duties, as assigned.

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays. Friday and weekend availability a MUST.
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to work well under pressure in a fast paced, ever changing work environment
• Strong verbal and written communication skills
• Understands, utilizes and embraces new technology and its implementation into our operation
• A team player
• A positive, joyful, upbeat and energetic attitude
• Must be 18 years old or older, the legal age to handle alcohol

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 1 year experience working directly with guests or customers.
• Strong public speaking or performance experience
• Retail Sales Associate experience preferred but not required.

$18 - $18 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON the LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.