Venue Security Supervisor - Lead & Protect Guests

HOB Entertainment, LLC; Minneapolis (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Job summary

Live Nation Entertainment in Minneapolis, MN is seeking a Security Supervisor to supervise the security team at our venues. You'll help manage show-time operations, coordinate with the General Manager, Operations Manager, and security staff to ensure guest safety and smooth event flow.

The role requires a High School Diploma and 3-5 years in nightclub leadership, with strong knowledge of high-volume operations, alcohol service, and staff training.

Qualifications

• High School Diploma required.
• 3-5 years in restaurant, bar, night club leadership role.
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
• Experience in developing operating procedures.
• Proficiency with Microsoft Excel and Word.
• Prioritization of duties and effective communication skills.
• Ability to train and develop employees.
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.
• Experience handling administrative tasks (such as inventory, labor forecasting, scheduling, sales reports, handling invoices and performance tracking).
• Detail and solution oriented.

Responsibilities

• This role will be on predominantly show hours with occasional Non Show hours.
• Works directly with the GM, Ops Manager and other supervisors to perform day of show duties.
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades.
• Work through and correct guest concerns and complaints regarding security and customer service-related situations.
• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks.
• Follow up with Security and Guest Services teams to ensure that service standards are met.
• Perform opening/running/closing duties according to Live Nation policy.
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
• Maintain security checklists and inventory in coordination with Ops Manager.
• Turn in all lost and found articles to Box Office.
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
• Participate in all pre-shift meetings prior to start of shift.
• Communicate to M.O.D. any issues that guests or team members may have.
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates.
• Responsible for completing incident reports and collecting witness statements.
• Complete all ejection logs and incident reports and return to GM when applicable.
• Required to work Special Events that are scheduled throughout the venue.
• Other tasks as assigned.

Skills

Leadership

Communication

Time management

Training

Customer service

Multi-tasking

Education

High School Diploma

College diploma in related field

Tools

Microsoft Excel

Microsoft Word

Job description

Live Nation Entertainment in Minneapolis, MN is seeking a Security Supervisor to supervise the security team at our venues. You'll help manage show-time operations, coordinate with the General Manager, Operations Manager, and security staff to ensure guest safety and smooth event flow.

The role requires a High School Diploma and 3-5 years in nightclub leadership, with strong knowledge of high-volume operations, alcohol service, and staff training.