Venue Security Officer - OC

Thunder Valley Casino; Whitney (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Thunder Valley Casino is seeking a Venue Security Officer to screen guests at entry and ensure safety for guests, Team Members, performers, and assets during concerts and events.

The role emphasizes enforcing company service standards, patrolling The Venue, and responding quickly to disturbances while maintaining a courteous, professional demeanor at all times.

Qualifications

• Must be able to obtain UAIC Tribal Gaming License.
• Valid CA driver’s license.
• At least 18 years old.

Responsibilities

• Screen Guests entering The Venue with wand or detector.
• Patrol The Venue and monitor crowds.
• Defuse incidents and respond to disturbances.
• Observe and report suspicious activity and emergencies.
• Provide directions and assist Guests for a better experience.
• Maintain friendly, courteous conduct with Guests.
• Support Team Members and foster a positive work atmosphere.
• Take ownership of Guest opportunities to ensure satisfaction.
• Operate and communicate via two-way radio and phone during shifts.

Skills

Communication

Observational skills

Teamwork

De-escalation

Education

High School diploma or equivalent

Job description

Position Summary:The Venue Security Officer will screen Guests entering The Venue at Thunder Valley Casino Resort. The Venue Security Officer will also ensure the safety and security of Guests, Team Members, performers, and Thunder Valley Casino Resort assets by monitoring crowds during concerts and events. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.Essential Functions:1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.2. Patrol and observe all areas of The Venue including seating areas, lobby, and back of house areas.3. Screen Guests during entry via hand wand or electronic detection system to ensure that Guests do not bring contraband into The Venue.4. Remain constantly alert and respond to all disturbances in order to defuse incidents, being prepared to de-escalate situations when necessary.5. Observe and report all suspicious activity, people, unusual situations, and emergencies, and take immediate action as required.6. Provides Guests with helpful directions that will enhance their entertainment experience.7. Display friendly, courteous, and polite behavior to internal and external Guests at all times.8. Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.9. Give full attention to Guest opportunities and takes ownership of these opportunities to ensure Guest satisfaction.Minimum Qualifications:1. High School education or equivalent preferred.2. Previous work experience in security or guest services preferred.3. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.4. Valid CA driver’s license.5. Must be at least 18 years of age.6. Must be able to obtain UAIC Tribal Gaming License.Physical Requirements:1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.2. Must have the ability to subdue person(s), run, climb stairs, sit, stand, or walk for duration of shift.3. Must have the ability to lift and drag an unconscious person during an evacuation.4. Must have acute senses of smell and sound.5. Must be able to communicate using a two-way radio and telephone.6. Must be able to lift up to 50 lbs. with or without assistance.7. Manual dexterity to operate job related equipment.8. Must be able to access all areas of The Venue which may include prolonged standing, walking, kneeling, crouching, bending, lifting, climbing, grasping, and reaching.Work Conditions:Work will be conducted in The Venue, which may be hot, cold, noisy, and may be in the presence of secondhand smoke. Team Members may be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of an assigned area and equipment. Team Member must possess proper safety training in the use of chemicals. Frequent contact with fellow Team Members and Guests is standard.