Cafe Assistant Room Manager

Thunder Valley Casino; Whitney (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Lead a team to deliver exceptional guest experiences, drive labor efficiency, and grow revenue while maintaining compliance with all policies, procedures, and alcohol awareness guidelines.

Qualifications

• Minimum 1 year of upscale restaurant management experience with 30-40 staff.
• Must be at least 21 years old and able to work a flexible schedule.
• Able to delegate, empower and evaluate hourly team members with moderate supervision.
• Demonstrates sound judgment and maturity in decision making.
• Ability to thrive in a fast-paced environment and make quick judgments.
• Strong analytical skills to understand department activity.

Responsibilities

• Oversee Thunder Café to ensure the highest quality products and service.
• Set schedules, labor allocation, posting and bidding shifts for proper staffing.
• Interview and train new team members and audit training standards.
• Develop hourly team members through effective communication and regular reviews.
• Evaluate and supervise job performance and enforce policies and procedures.
• Maintain financial and P&L accountability including labor cost and inventories.
• Ensure compliance with brand initiatives and administrative procedures.
• Make daily decisions that uphold restaurant standards in service and cleanliness.
• Maintain a calm demeanor in intense environments and handle emergencies.

Job description

Position Summary:Perform responsibilities in accordance with all Company standards, policies, and procedures. Oversee Thunder Café insuring the highest quality products and service are provided at all times.Essential Functions:1. Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 5-Star Service Standards at all times.2. Responsible for carrying out all policies and procedures of TVC and/or Food and Beverage Department. Understand and follow all policies and procedures dictated by management and suggest and initiate necessary changes and improvements as approved. Serve alcohol responsibly in accordance with alcohol awareness training (TIPS Program).3. Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards and ensure cleanliness of all restaurant areas. Ensure Team Member safety. Display knowledge of all emergency procedures. Have knowledge were your MSDS booklet is located for your area.4. Set schedules and job duties while maintaining Team Members’ hours for proper staffing and rotating of stations/side work. Responsible for setting computerized schedules and completing labor allocation charts. Responsible for posting and bidding out shifts as they come available.5. Interview and train new Team Members in their job duties utilizing the Job Coach Program and effectively auditing ensuring training standards are satisfied.6. Develop hourly Team Members through affective communication, regular reviews and training classes.7. Evaluate and oversee job performance of all Food & Beverage Team Members. Holding individual subordinates accountable for performance of job duties, tasks, policy and procedures, etc.8. Responsible for Financial and P&L accountability of his/her outlet. as well as beer and liquor inventories. To include but not limited to labor cost, Beverage COS, other expenses, profitability, revenue, covers, etc. Meet or exceed all budget criteria in managing the department’s monthly costs.9. Manage compliance with all brand related initiatives in the Food & Beverage Department.10. Must have some knowledge on both domestic and foreign wines.11. Ensures that all company controls & administrative procedures are correctly followed. All financial and personnel reporting duties are completed accurately and in a timely manner.12. Responsible for daily decision-making that upholds the restaurant standards including service, cleanliness and product quality.13. Must demonstrate competence in leadership, sales building, human resources, teambuilding, quality operations, problem solving, administration and financial responsibility.14. Maintains a calm demeanor in an intense environment. Calmly and effectively handles any emergency. Inspires confidence and respect by responding to all issues objectively and rationally.Minimum Qualifications:1. Ability to communicate effectively with guests, Team Members and management in both written and verbal form.2. Minimum 1 Year of upscale restaurant management experience with proven ability to manage several tasks simultaneously with a staff of 30-40 or more restaurant, bar and cocktail TM’s.3. Must be at least 21 years of age and ability to handle a flexible schedule.4. Must posses time management skills—able to delegate, empower and evaluate hourly TM’s to achieve desired objectives/standards-with moderate supervision.5. Must demonstrate sound judgment and maturity in all decision making ability, even when dealing with difficult situations—whereas guest, TM’s and the overall long term profitability are not adversely impacted.6. Ability to work in a fast paced environment and be able to make quick judgment decisions.7. Must posses’ excellent analytical skills enhancing the ability to understand the activity of the department.8. Ability to obtain/renew all government required licenses or certification, specifically a Tribal Gaming Work Permit, ServSafe and TIPS Alcohol Awareness Certifications.Physical Requirements:1. Requires normal, corrected vision range, the ability to distinguish letters, numbers, and symbols.2. Requires walking, reaching, turning, bending, lifting, carrying, observing, hearing, sitting.