Venue Security - Citizens House of Blues Boston

Live Nation Entertainment; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Live Nation Entertainment seeks a Venue Security team member to maintain safety for staff, artists, vendors, and guests during concerts and events at Citizens House of Blues Boston, across the music hall, Foundation Room, and Restaurant space.

The role requires conducting guest checks with metal detectors, age-ID verification for under-30s, de-escalation and crowd control, clear radio communication, and post-event rounds.

Qualifications

• One year of experience in a security field.
• Ability to work late nights, weekends, and occasional mornings.
• Professional appearance and conduct.
• Ability to make independent and good judgment decisions within policy and procedures.
• Extended periods of standing and being on your feet.
• Read, write, and speak English fluently.
• Must be able to lift or move up to 50 lbs with proper technique.
• Fast-paced, loud and sometimes stressful environment.
• Occasional outdoor work in seasonal weather.
• Respect diverse venues and cultures.

Responsibilities

• Conduct checks of guests and belongings with metal detectors and pat downs to prevent entry of prohibited items.
• Identify guests under 30 years old drinking alcohol and check IDs.
• Identify improper behavior and alert management.
• Communicate clearly via radios, hand signals and flashlights; stay in contact throughout shift.
• Support staff in handling disorderly conduct or altercations.
• Assist with crowd control to maintain flow and prevent crowding.
• De-escalate and assist with removal of guests when required.
• Set up and break down stanchions, bike racks, and detectors.
• Guard against theft and property damage.
• Assist patrons over barricades during events.
• Evacuate guests during building emergencies under management direction.
• Carry out post-event rounds to ensure all guests have cleared the venue.

Skills

Security experience

Flexible schedule

Professional demeanor

Independent judgment

English fluency

Tools

Metal detectors

Job description

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Venue Security maintains the safety and security of all staff, artists, vendors, and guests during concerts as well as special events. Venue Security will work concerts & events in the music hall, Foundation Room, and Restaurant space at Citizens House of Blues Boston.

What This Role Will Do

• Conduct checks of guests and their belongings with metal detectors and pat downs to ensure that no prohibited or harmful items enter the venue
• Check identification of any guest who appears to be under 30 years of age who are drinking alcoholic beverages inside the venue
• Identify improper behavior and questionable individuals, alerting management
• Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
• Support venue staff members in handling situations that arise in the cases of disorderly conduct, verbal or physical altercations
• Assist with crowd control, keeping a good flow and avoid crowding
• Prevent and resolve altercations among guests using de-escalation tactics. When required, assist with the removal of guests from the premises
• Setting up and breaking down stanchions, bike racks, metal detectors, etc.
• Safeguard against theft and property damage
• During certain events, assist patrons over barricades
• In the event of a building emergency, be prominent in the safe evacuation of guests and staff under the direction of management
• After events, carry out security rounds of all areas of the facility, ensuring a safe environment and that all guests have cleared the building

Required

WHAT THIS PERSON WILL BRING

• One year experience working within a security field
• Flexible schedule with the ability to work late nights, weekends, and occasional mornings
• Ability to perform duties in a professional manner and appearance
• Ability to make independent and good judgment decisions within proper policy and procedures
• Position requires extended periods of prolonged standing and working on your feet
• Read, write, and speak English fluently
• Must be able to lift or move up to 50 lbs+ using proper lifting techniques
• Must be able to work in an environment that is fast paced, loud and at times stressful
• May occasionally be required to work outdoors in seasonal weather conditions
• Acceptance of all venue events which includes various cultures, music & art forms

Preferred

• Bi-lingual
• Experience working in a concert venue, barricade or in a live music environment
• Customer Service experience
• Experience recognizing valid ID’s
• Experience in incident report documentation
• Self-defense training
• Experience using metal detection equipment
• Crowd Manager certification
• AED/CPR certification

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (