Venue Manager - Audio Visual, Event Technology

Pinnacle Live, LLC; West Lake Hills (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Performance based incentive plans on +

Generous PTO and holidays

401k with employer match

Health, vision, dental, and more

Job summary

Pinnacle Live, LLC is seeking a Venue Manager in Texas to lead daily AV operations and service delivery at our premier hotel and resort venues. The role requires hands-on equipment setup, live-event execution, and strong client communication to ensure flawless events.

Responsibilities include coordinating set/strike, inventory control, invoicing, and safety compliance, while collaborating with the Venue Director to elevate guest experiences and uphold Pinnacle Live's high standards.

Qualifications

• High School diploma or equivalent.
• 2–3 years AV/hospitality experience.
• 2 years advanced AV experience in live events.
• Proficient with PowerPoint, Keynote, and Internet usage.

Responsibilities

• Oversee daily venue operations and set/strike equipment as required.
• Operate equipment in a live show setting as needed.
• Greet guests and instruct on equipment usage.
• Maintain inventory and coordinate with clients to enhance events.
• Review invoices and obtain client signatures on invoices/add-ons.
• Ensure safety measures are followed and company standards are met.
• Maintain billing/event order system with accurate client information.
• Perform other duties as assigned.

Skills

AV equipment setup

Live events

Customer service

Communication

Team player

Planning

MS Office

PowerPoint

Mac/PC operations

Education

High School Diploma

Tools

MS Office

Networking

PC & Mac operations

Job description

Venue Manager

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Venue Manager is responsible for managing the day-to-day AV operations and service delivery for their assigned venue under the direction of the Venue Director.

Essential Functions

• Oversee daily floor operation, including set/strike equipment for each event as required. This can include supervision of non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live's standards.
• Operate equipment in a live show setting as needed.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with clients to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client's event.
• Complete necessary flow sheets, schedule and purchase orders for equipment delivery andlabor, as needed.
• Ensure all inventory is in good working order and rental condition.
• Complies and enforces all Company security and safety measures.
• Continually work toward updating and improving technical skills
• Maintain accurate client event information into the Company's billing/event order system.
• Review invoice with client and obtain client's signature on invoice and add-ons.
• Manage venue inventory and location of equipment to ensure the inventory is secure from theftand/or damage.
• Ensure any lost, stolen, or damaged equipment is immediately reported to their supervisor.
• Ensure all Company occupied areas are clean, organized and up to Company standards.
• Perform other duties as assigned.

Education & Experience

• High School diploma, GED or equivalent.
• Two (2) to three (3) years' prior experience in the audio visual and/or hospitality industry.
• Two (2) years advanced audio and visual experience in a theatrical or live event environment.

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude, including audio visual equipment set up, strike and operation.
• Planning ability; able to plan and prioritize.
• Excellent organizations skills
• Strong inter-personal skills
• Strong verbal, listening and written communication skills.
• Strong customer focus
• Strong team player orientation
• Basic computer skills including MS Office, networking,ITdevicemanagement, PC and Macoperations. Must be proficient with PowerPoint, Keynote, and Internet usage.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO,holidaysand sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.