Senior Venue Director - Audio Visual, Event Technology

Pinnacle Live, LLC; Los Angeles (CA); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Incentive plan

PTO/ holidays & sick days

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live in Los Angeles is seeking a Senior Venue Director to oversee the successful management of the assigned venue and nearby locations. You’ll lead event set-ups, coordinate inventory, and drive revenue with a strong focus on client satisfaction and safe, compliant operations.

The role requires 2-3 years of AV experience, hospitality customer service, and venue leadership, plus advanced AV training.

Qualifications

• 2-3 years’ audio and visual experience is required.
• 2-3 years’ customer service experience in a hospitality environment.
• 2-3 years’ venue director level experience.
• Advanced audio visual training.
• Computer proficiency (hardware, software and networking).

Responsibilities

• Effectively manages the set-up of client events to ensure successful outcomes.
• Ensures all inventory is in good working order and rental condition and secure from theft or damage.
• Complies with all Company security and safety measures.
• Effectively utilizes personnel resources.
• Keeps up to date on related technology to increase innovation.
• Manages the sales process for maximum capture of business and revenue.
• Build events to maximize client satisfaction and uniqueness in the Company’s services.
• Follows through on all client requests.
• Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.
• Manages accurate and timely billing of events and clients.
• Manages accurate and timely submittal of time and attendance records.
• Develops and appraises staff effectively
• Takes corrective action as necessary on a timely basis and in accordance with Company policy.
• Creates an environment of continual improvement and inspired employee morale.
• Cultivates and maintains a strong and rewarding business relationship with our Hotel partners.
• Build strong relationships with various sub-rental and labor vendors and ensure sub-rental equipment and contracted labor meets or exceeds Pinnacle Live standards.
• Attendance at all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.)
• Completing and submitting weekly and monthly reports on deadline.
• Look for opportunities to assist hotel partners with technology needs i.e. digital signage/reader boards, HSIA management, etc.
• Maintaining or assisting in maintaining Pinnacle Live and, where applicable hotel meeting space and guest room computer networks.
• Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility
• Review P&L of assigned venue and designated area to ensure maximum business capture.
• Other duties as assigned.

Skills

Strong technical aptitude

Computer hardware & software knowledge

Planning & prioritization

Interpersonal skills

Verbal & written communication

Organizational skills

Team player

Professional appearance

Job description

Senior Venue Director

$110,000 - $135,000 + incentives

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Senior Venue Director is responsible for the successful management of their assigned venue and the venues in their area of responsibility.

Essential Functions

• Effectively manages the set-up of client events to ensure successful outcomes.
• Ensures all set-ups and removals are done according to Company standards.
• Ensures all inventory is in good working order and rental condition and secure from theft or damage.
• Complies with all Company security and safety measures.
• Effectively utilizes personnel resources.
• Keeps up to date on related technology to increase innovation.
• Manages the sales process for maximum capture of business and revenue.
• Build events to maximize client satisfaction and uniqueness in the Company’s services.
• Follows through on all client requests.
• Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.
• Manages accurate and timely billing of events and clients.
• Manages accurate and timely submittal of time and attendance records.
• Develops and appraises staff effectively
• Takes corrective action as necessary on a timely basis and in accordance with Company policy.
• Creates an environment of continual improvement and inspired employee morale.
• Cultivates and maintains a strong and rewarding business relationship with our Hotel partners.
• Build strong relationships with various sub-rental and labor vendors and ensure sub-rental equipment and contracted labor meets or exceeds Pinnacle Live standards.
• Attendance at all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.)
• Completing and submitting weekly and monthly reports on deadline.
• Look for opportunities to assist hotel partners with technology needs i.e. digital signage/reader boards, HSIA management, etc.
• Maintaining or assisting in maintaining Pinnacle Live and, where applicable hotel meeting space and guest room computer networks.
• Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility
• Review P&L of assigned venue and designated area to ensure maximum business capture.
• Other duties as assigned.

Supervisory Responsibilites

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• High School Graduate or equivalent
• 2-3 years’ audio and visual experience is required
• 2-3 years’ customer service experience in a hospitality environment
• 2-3 years’ venue director level experience
• Advanced audio visual training
• Computer proficiency (hardware, software and networking)

Benefits

• Performance based incentive plan on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.