Venue Director III - Audio Visual, Event Technology

Pinnacle Live; United States; On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Performance based incentive plans on顶

Generous PTO and holidays

401k with company match

Health, vision, dental, and more

Job summary

Pinnacle Live is seeking a Venue Director III to oversee the successful management of a designated venue, driving profitability, and delivering best-in-class service to hotel partners, clients, and teams. The role emphasizes leadership, operations oversight, and relationship-building to grow the venue's performance.

Experienced professionals with strong communication and team-management skills will guide payroll, invoicing, and revenue capture while fostering continuous improvement and a culture

Qualifications

• High School Graduate or equivalent.
• Seven (7) years’ management-level experience in the audio visual and/or hospitality industry preferred.
• Demonstrated experience aligning team members behind common goals.
• Excellent communication skills with the ability to foster long‑term relationships (with internal teams, external partners).

Responsibilities

• Provide leadership in the execution of events with best-in-class customer service for internal and external stakeholders.
• Lead Operations team to ensure efficient floor operations, including set and strike of equipment.
• Review P&L to ensure profitability and manage expenses with cost-control measures.
• Maintain inventory integrity and ensure availability and security of equipment and assets.
• Develop and maintain strong relationships with venue partners and hotel clients.
• Represent Pinnacle Live at hotel meetings and client site visits.
• Ensure timely payment of payables and processing of invoices in line with SOPs.
• Support Sales Managers with tools to maximize revenue during all sales phases.
• Train and develop team in accordance with SOPs to elevate service and growth.
• Continually update systems and technical skills to improve operations.

Skills

Leadership

Communication

Planning

Technical aptitude

Team management

Interpersonal skills

Attention to detail

Professional appearance

Education

High School Graduate or equivalent

Job description

Venue Director III

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting‑edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Venue Director III is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization, security and availability
• Maintain a working knowledge of industry trends, tools and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Education & Experience

• High School Graduate or equivalent
• Seven (7) years’ management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long‑term relationships (with internal teams, external partners)

Required Skills & Knowledge

• Planning ability; able to prioritize
• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO,holidaysand sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.