Venue Leader: Guest Experience & Operations Lead

Immersive Gamebox; Arlington (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

401k

Paid vacations

Mental health support

Early access to games

Job summary

A leading gaming company in Arlington, Virginia is seeking a Venue Leader to manage daily operations and ensure excellent guest experiences. The ideal candidate has over 2 years in a leadership role within hospitality, retail, or entertainment. The role includes recruiting and training staff, managing financial performance, and collaborating with marketing efforts. This position offers a salary between $55,000 and $65,000 along with benefits like medical insurance and a 401k plan.

Qualifications

• 2+ years as a General Manager or site leader in hospitality, retail, or entertainment.
• Experience managing payroll and schedules.
• Hands-on leadership with a focus on guest experience.

Responsibilities

• Lead daily venue operations.
• Recruit, coach, and develop team members.
• Ensure smooth and five-star guest experiences.
• Manage payroll, scheduling, and operational budgets.
• Track KPIs like revenue and guest satisfaction.

Skills

Hands on leadership style

Guest first mindset

Scheduling and payroll management

P&L management

Local marketing knowledge

Job description

A leading gaming company in Arlington, Virginia is seeking a Venue Leader to manage daily operations and ensure excellent guest experiences. The ideal candidate has over 2 years in a leadership role within hospitality, retail, or entertainment. The role includes recruiting and training staff, managing financial performance, and collaborating with marketing efforts. This position offers a salary between $55,000 and $65,000 along with benefits like medical insurance and a 401k plan.