Venue Director I - Audio Visual, Event Technology

Pinnacle Live; San Diego (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Performance-based incentive plans

Generous time off with PTO, holidays

401(k) with contribution match

Health, vision, dental insurances

Job summary

A premier AV services company in San Diego is seeking a Venue Director I to manage venue operations, ensure profitability, and deliver exceptional customer service. The ideal candidate will have management experience in the audio visual or hospitality sectors and strong leadership qualities. This role involves overseeing all event phases and leading a committed team. Competitive salary plus performance-based incentives offered.

Qualifications

• Successful management of assigned venue with profitability and customer service focus.
• Maintain strong relationships with venue partners and assure compliance with financial management.
• Develop team in accordance with company SOPs for elevated standards.

Responsibilities

• Provide leadership in execution of all event phases ensuring high customer service.
• Manage expenses and ensure profitability by reviewing P&L.
• Train and develop team members, ensuring high standards of customer service.

Skills

Planning ability

Strong Technical aptitude

Excellent organizational skills

Demonstrated personnel management ability

Strong Interpersonal skills

Strong verbal and written communications skills

Strong customer focus

Strong team player orientation

Strong attention to detail

Professional appearance

Education

High School Graduate or equivalent

Three (3) years’ management-level experience in the audio visual and/or hospitality industry

Job description

Pinnacle Live – Venue Director I

$70,000 - 80,000 + incentives

Company Overview: Pinnacle Live is a premium, in‑house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind‑the‑scenes to make it happen. We’re looking for those people. Pinnacle Live is a collaborative crusader. We empower you to tackle tough challenges and deliver unforgettable hospitality and live event experiences.

Job Summary: The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best‐in‑class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best‑in‑class customer service to internal and external stakeholders.
• Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary.
• Maintain inventory integrity ensuring quality, functionality, organization and availability.
• Attend hotel meetings as necessary.
• Maintain a working knowledge of industry trends, tools and innovations.
• Develop and maintain strong relationships with venue partners.
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.
• Ensure timely payment of all payables.
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs.
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.
• Ensure timely payment of all payables and completion of all reporting.
• Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate.
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement.
• Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them.
• Provide technical support for events as necessary.
• Delegate tasks effectively as required.
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

Supervisory Responsibilities

Federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Education & Experience

• High School Graduate or equivalent.
• Three (3) years’ management‑level experience in the audio visual and/or hospitality industry preferred.
• Demonstrated experience aligning team members behind common goals.
• Excellent communication skills with the ability to foster long‑term relationships (with internal teams, external partners).

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Planning ability; able to prioritize.
• Strong Technical aptitude.
• Excellent organizational skills.
• Demonstrated personnel management ability.
• Strong Interpersonal skills.
• Strong verbal and written communications skills.
• Strong customer focus.
• Strong team player orientation.
• Strong attention to detail.
• Professional appearance.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Performance based incentive plans on top of base salary.
• Generous time off with PTO, holidays and sick/personal days.
• 401(k) with a contribution match.
• Insurances; health, vision, dental and more.

EEO Statement

Pinnacle Live is an E‑verify and Equal Employment Opportunity Employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Seniority Level

Director

Employment Type

Other

Job Function

Design, Art/Creative, and Information Technology

Industries

Events Services

Location and Referral

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