Venue Director II - Audio Visual, Event Technology

Pinnacle Live; New York (NY); On-site; USD 83,000 - 90,000; Full time

Job summary

An established industry player seeks a Venue Director II to oversee venue operations, ensuring exceptional customer service and profitability. This role involves leading event execution, managing team performance, and fostering strong relationships with venue partners. The ideal candidate will possess strong technical aptitude and excellent communication skills, and will thrive in a dynamic environment. With a commitment to diversity and continuous improvement, this position offers a chance to make a significant impact in the AV and hospitality sectors. Join a collaborative team dedicated to delivering unforgettable experiences.

Benefits

Performance-based incentive plans

Generous PTO

401k with match

Health, vision, and dental insurance

Qualifications

• 3+ years of management experience in AV or hospitality.
• Strong communication skills to build long-term relationships.

Responsibilities

• Manage venue operations while ensuring top-notch customer service.
• Lead event execution and maintain profitability through effective management.

Skills

Technical Aptitude

Communication Skills

Organizational Skills

Interpersonal Skills

Planning and Prioritization

Education

High School Graduate or equivalent

Management-level experience in AV/hospitality

Tools

Computer Hardware

Computer Software

Job description

Description

Venue Director II

$83,000-$90,000

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people, working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges in order to deliver unforgettable hospitality and live event experiences.

Job Summary

The Venue Director II is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship. Business hours will vary with extended hours on weekends and minimal travel required. This role requires extensive knowledge and understanding of strategic goals, mission, values, and beliefs.

Essential Functions

1. Provide leadership in executing all phases of events while maintaining the highest commitment to customer service to internal and external stakeholders.
2. Ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
3. Review P&L to ensure profitability; manage expenses effectively; implement cost control measures where necessary.
4. Maintain inventory integrity, ensuring quality, functionality, organization, and availability.
5. Attend hotel meetings as necessary.
6. Maintain a working knowledge of industry trends, tools, and innovations.
7. Develop and maintain strong relationships with venue partners.
8. Represent Pinnacle Live at hotel meetings and customer site visits.
9. Ensure timely payment of all payables and processing of billing and invoices, enforcing compliance with all financial SOPs.
10. Utilize the sales process to maximize revenue and improve capture rate during all sales cycle phases.
11. Train, manage, and develop team members in accordance with company SOPs, fostering elevated customer service standards, employee growth, and a culture of achievement.
12. Utilize applicable company systems and continually work on updating and improving technical skills.
13. Provide technical support for events as necessary.
14. Delegate tasks effectively as required.
15. Comply with all safety protocols and SOPs.
16. Perform other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Three (3) years of management-level experience in the audio-visual and/or hospitality industry preferred.
• Demonstrated experience in team alignment towards common goals.
• Excellent communication skills to foster long-term relationships internally and externally.

Required Skills & Knowledge

• Strong technical aptitude.
• Good knowledge of computer hardware and software.
• Planning and prioritization skills.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Organizational skills with attention to detail.
• Team-oriented mindset.
• Professional appearance.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous PTO, holidays, and sick/personal days.
• 401k with match.
• Health, vision, dental, and other insurances.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to diversity, equity, inclusion, belonging, and mutual respect. We actively foster an environment that celebrates diversity and supports all team members, clients, and partners regardless of their backgrounds or identities.