Venue Director - Audio Visual, Event Technology

Pinnacle Live; New York (NY); On-site; USD 83,000 - 90,000; Full time

Job summary

An established industry player seeks a Venue Director II to manage venue operations and ensure profitability while delivering exceptional customer service. This role involves leading event execution, maintaining inventory, and developing strong relationships with venue partners. The ideal candidate will possess strong technical skills, excellent communication abilities, and a commitment to fostering a diverse and inclusive environment. Join a forward-thinking company that values your contributions and offers generous benefits, including performance incentives and a robust 401k plan. If you're passionate about creating memorable experiences, this opportunity is perfect for you.

Benefits

Performance-based incentive plans

Generous time off

401k with contribution match

Health, vision, and dental insurance

Qualifications

• 3+ years of management experience in AV or hospitality.
• Strong technical aptitude and excellent communication skills.

Responsibilities

• Manage venue operations and ensure profitability.
• Provide best-in-class customer service to stakeholders.
• Train and develop team members to elevate service standards.

Skills

Technical Aptitude

Interpersonal Skills

Communication Skills

Organizational Skills

Planning Ability

Education

High School Graduate or equivalent

Management-level experience in AV/hospitality

Tools

Computer Hardware

Computer Software

Job description

Venue Director II

$83,000-$90,000

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We’re looking for dedicated, determined people, working behind-the-scenes to make it happen.

Job Summary:

The Venue Director II is responsible for successfully managing their assigned venue. They will maintain profitability and achieve sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship. Business hours will vary, with extended hours on weekends and minimal travel required.

Essential Functions:

1. Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
2. Ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
3. Review P&L to ensure profitability; manage expenses by effectively utilizing available resources; and implement cost control measures where necessary.
4. Maintain inventory integrity, ensuring quality, functionality, organization, and availability.
5. Attend hotel meetings as necessary.
6. Maintain a working knowledge of industry trends, tools, and innovations.
7. Develop and maintain strong relationships with venue partners.
8. Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.
9. Ensure timely payment of all payables and processing of billing and invoices; enforce compliance with all financial management SOPs.
10. Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.
11. Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.
12. Provide technical support for events as necessary.
13. Delegate tasks effectively as required.
14. Comply with all safety protocols and standard operating procedures.
15. Other duties as assigned.

Education & Experience:

1. High School Graduate or equivalent.
2. Three (3) years of management-level experience in the audio-visual and/or hospitality industry preferred.
3. Demonstrated experience aligning team members behind common goals.
4. Excellent communication skills with the ability to foster long-term relationships with internal teams and external partners.

Required Skills & Knowledge:

1. Strong technical aptitude.
2. Good working knowledge of computer hardware and software.
3. Planning ability; able to plan and prioritize.
4. Strong interpersonal skills.
5. Excellent verbal and written communication skills.
6. Excellent organizational skills and attention to detail.
7. Strong team player orientation.
8. Professional appearance.

Benefits:

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances; health, vision, dental, and more.

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.